Ref: HP698-10495
Job description / Role
Customer Service Representative (X2) - Al Futtaim Logistics - Dubai, UAE
We are currently looking to recruit two Customer Service Representative to ensure that daily customer requirements are managed and planned for.
The key responsibilities are as follows:
- Inbound and Outbound systems functionality - GR & GI accuracy
- Inbound and Outbound documentation - ensuring the accuracy of customs documentations
- Reporting - accurately updating all of the internal reports in a timely manner
- Customer Service - increasing customers confidence
- Inventory Controls - PI counts & subsequent systems transaction
Requirements
- Holder of a Diploma or University Degree
- At least 2-3 years of experience in a Customer Service role in a Logistics Company
- Excellent organizational and time management skills
- Good English communication skills (both written and oral)
- Be prepared to work in shifts or with additional hours, depending on the customers requirements
- Ability to work well within a team
- An enthusiastic, flexible and positive attitude towards providing an excellent service to our customers
- Excellent telephone etiquette
- Working knowledge of MS office, especially excel and any WMS system
About the Company
Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.
The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.
The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.