Customer Service Representative

Place Community Managers

Abu Dhabi, UAE

Ref: MP164-08

Job description / Role

Employment: Full Time

The customer service representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.

Main responsibilities:
- Provides timely and accurate information to incoming customer order status and product knowledge requests.
- Processes customer orders/changes/returns according to established department policies and procedures.
- Works closely with the credit department to resolve disputed credit items.
- Provides timely feedback to the company regarding service failures or customer concerns.
- Partners with the sales team to meet and exceed customers service expectations.

Reporting to: Customer Service Supervisor

Requirements

Current Location: Abu Dhabi

Language Fluency: Arabic

Nature and length of previous experience: 2 years experience in customer service

Soft Skills and Personality traits: client focus, communication proficiency

About the Company

PLACE is a young and expanding boutique Community Management company that has embraced the first years of the UAE’s dynamic Community Management industry. Tailored to its home market, PLACE and the PLACE Team have worked with many UAE communities and developers that this region has become synonymous with.

Managing Owners’ Jointly Owned Property is our priority and creating a harmonious community is our goal.

As PLACE service a broad range of communities, we continue to accumulate diverse operational experience that is relevant to the UAE’s expanding market. PLACE has a fundamental understanding of the complex workings of the UAE’s new jointly owned properties and strata laws coupled with global knowledge of the Community Management business. This combination, along with decades of experience, is evident in the number of successful communities created worldwide by, or in partnership, with PLACE and our team.

Our team offers PLACE Planning, PLACE Management and Utility Services under one roof. Combining this expertise with an in-depth knowledge of the local joint ownership and strata laws, means PLACE has all community management needs covered.

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Foreman salaries in Qatar

Average monthly compensation
QAR 7,500

Breakdown available for industries, cities and years of experience