Ref: HP117-108
Job description / Role
Job Overview
Interface between the Company and customers including the company Sales for all sales related matters. Execute all customer service processes and procedures.
Main Responsibilities
•Process customers’ orders and Sales call-off requests in the ERP system.
•Execute the following operations: order receipt, customers and sales communications, order processing, and order confirmation process.
•Execute all the procedures and tasks under the process “Sales Orders Processing – Ship & Bill”.
•Execute the processes “Essential Data Items for Orders Placement” and “Lead-time Guidelines”
•Stays abreast of all export regulatory requirements.
•Assists customer personnel, sales, marketing and purchasing to resolve supply issues, including direct dialogue with the customer.
•Fosters a culture of continuous improvement within the CS, actively seeks improvement opportunities, develop and implement solutions.
•Participate in developing, reviewing and updating as necessary all procedures relevant to CS.
•Participate in investigations to ensure timely corrective action measures are taken and preventive actions are planned.
•Makes customer calls, public appearances and hosts customer visits and audits in support of sales and marketing.
•Execute rush orders requests with customers/sales by proactively aligning with supply chain resources.
Requirements
Qualifications / Skills
•Diploma (or equivalent).
•Minimum 3 to 5 years experience in customer service.
•Fluent in English
•Good problem solving skills
•Have a good history of working in a team environment.
About the Company
Every day, we make the world cleaner, safer and healthier – protecting people and vital resources. Ecolab is the global leader in water, hygiene and energy technologies and services. Around the world businesses in foodservice, food processing, hospitality, healthcare, industrial, and oil and gas markets choose Ecolab products and services to keep their environment clean and safe, operate efficiently and achieve sustainability goals. Our global workforce of over 44,000 employees is consistently delivering comprehensive solutions that meet the unique needs of our customers.