Job description / Role
Customer service and sales manager(s) form a team with the commercial and technical marketing functions of the business team(s)/business line(s). Customer service is responsible for processing and monitoring orders, answering or passing on inquiries
Requirements
- Processing customer inquiries and offering advice, in consultation with the sales manager
- Sending out data sheets, brochures and other information
- Checking customer requirements
- Drawing up offers, in consultation with the sales manager
- Checking orders
- Updating key data for existing accounts and opening new accounts
- Entering and updating call orders and delivery schedules for existing accounts
- Order entry, order confirmation and change-orders
- Monitoring the progress and time-scale of current orders, reactions to sample deliveries, and success analyses
- Telephone support, including order monitoring; taking steps against a decline in orders, in consultation with the sales manager
- Export regulations
- Handling complaints in consultation with the sales manager, business team or business line
- Processing return deliveries
- Issuing credit and debit notes, in consultation with the sales manager
- Distribution of bottleneck products to customers, in consultation with the sales manager
- Acting as an information center for troubleshooting
- Checking invoices, plus filing
- Local pricing administration
- Monitoring credit limits and general delivery agreements
- Inventory control and planning, in consultation with the relevant managers
- Compiling reports, statistics and forecasts in consultation with the sales manager
- Monitoring agreed plans and targets, in consultation with the sales manager
- General assistance and secretarial duties, to support sales and marketing activities (if specifically requested)
- Coordinating appointments and making travel arrangements for sales managers (if specifically requested)
- Receivables management
Special duties are to be defined individually, for example:
- Key User (SAP R/3 SD, SMART, IT)
- Dealer support
Job requirements for customer service representative (CSR)
Training
Commercial and technical training (e.g., commercial apprenticeship, or similar)
Knowledge
- At least two languages (native language plus German or English)
- Basic commercial knowledge
- Basic chemo-technical knowledge
- Knowledge of logistical processes
- Good computer skills, inclusive SAP
Experience
- Several months’ training in industry
Special skills
- Interpersonal skills
- Team skills
- Self-reliance
- Accuracy
- Capacity
- Customer- and Service- oriented
About the Company
The Adecco Group is the world’s leading talent advisory and solutions company. We proudly make a difference in the working lives of 3.5 million people every year. Our culture is entrepreneurial and inclusive, and we are united by our passion for making a difference in the world of work. We work with over 100,000 organizations in 60 countries, enabling their success. We have 35,000 people working with us across more than 60 countries and territories.
Adecco has been rapidly growing in the Middle East since 2008, developing a substantial footprint throughout the region. We work across 250 different clients, Adecco has more than 62 full time employees, working in 4 offices, servicing all countries across the GCC region. We offer Temporary Staffing, Permanent Placement, Executive Search, Assessments, Visa And Payroll, Outsourcing, PRO Solutions customised as per client requirements. Adecco Middle East Head Office is based in Dubai with a branch at Abu Dhabi.