Ref: KP686-67
Job description / Role
GPDC has an opening for a Customer Service Representative.
Gulf Polymers Distribution Company FZCO is a company in Dubai, United Arab Emirates that distributes polyethylene, polypropylene, polystyrene, and 1-Hexene products manufactured by Saudi Polymers Company. Gulf Polymers Distribution Company FZCO is a free zone company incorporated in the Dubai Airport Freezone and jointly owned by National Petrochemicals Company (Petrochem), a joint stock company incorporated in the Kingdom of Saudi Arabia, and Arabian Chevron Phillips Petrochemical Company Limited, a wholly-owned subsidiary of Chevron Phillips Chemical Company LLC.
Our ideal candidate will be committed to promoting and ensuring a safe work environment with demonstrated skills in planning, organizing and accomplishing his/her work in a detailed and efficient manner. This candidate should be a self-starter, a team player, adaptable, an excellent communicator with strong interpersonal skills and ability to multi-task in a fast-paced environment.
Responsibilities will include but are not limited to the management of a portfolio of specific products and customers from order inquiry and placement to account settlement. Other key responsibilities include:
• Coordinate and manage International orders with sales and overseas offices/agents in regards to forecast, allocation and product availability.
• Process orders and deliveries and coordinate with freight forwarder, shipping scheduler and/or shipping companies/agencies to obtain freight booking and timely shipment.
• Ensure that shipping documents are accurate, in compliance with letter of credit requirements and distributed timely for import clearance at destination.
• Monitor and expedite shipments as necessary.
• Investigate and resolve supply chain issues and customer complaints, working to develop and implement corrective actions to prevent reoccurrence.
• Provide back-up coverage for team members.
• Rotate “On Call” schedule with other team members for after-hours and weekend coverage.
Requirements
• 2-3 years customer service, international logistics/export, and/or freight forwarding experience required.
• Professional verbal and written communication skills in English required.
• Computer literate with the ability to learn customer service SAP software applications. Experience with SAP SD module is preferred but not required.
• Ability to multi-task in a fast-paced work environment.
• Proficient in Microsoft Applications including Excel, Word, and Outlook.
• Strong organizational skills with excellent attention to detail.
• Must have ability to work well in a multi-cultural team environment.
About the Company
S-Chem is comprised of three legal entities (Saudi Chevron Phillips, Jubail Chevron Phillips, and Saudi Polymers Company). Saudi Chevron Phillips Co. is a large scale benzene production facility in Saudi Arabia. And Jubail Chevron Phillips Co. is an integrated Olefins/Ethylbenzene/Styrene Facility, with Saudi Polymers Company as a world scale facility producing Ethylene, Propylene, Polyethylene, Polypropylene, Polystyrene and 1-Hexane.