Customer Service Representative

Job description / Role

Looking for Customer Service Representative for a leading multinational client in Dubai.

Candidate with multinational company experience are preferred.

- Professionally handle incoming requests from customers via phone, email, fax, and walk-ins to ensure that issues are resolved both promptly and accurately
- Experience with Data Analyzing
- Answering the questions of customers regarding the products or services and its operation or maintenance.
- Learn and apply company procedures, product knowledge and services
- Process customer Repairs & Sales orders promptly and accurately, including EDI, entry, follow up, Invoicing and documentation
- Handling and resolving customers complaints
- Quantify the customer’s inquiry, including gather customer information, assess and fulfill customer needs and requests, update customer database, etc.
-Gather required information to assist in metrics reporting
- Educate customer on product lines & specifications
- Complete necessary documentation
- Support customer service team members, as needed
- Monitor and report on use of company resources, as required
- Adhere to required health and safety regulations and practices
- Carry out other duties, responsibilities, and projects as may be assigned, in an effective manner

Requirements

Skills and Specifications

- Calmness under pressure and maintain records in timely and accurate mode.
- Good decision-making, communication, and IT skills.
- Ability to encourage and motivate people with responsible attitude.
- Interest in helping and working with customers.
- Should have sound practical judgment of priorities.
- Familiar with Microsoft office suite, Expert in Excel
- Familiar with ERP’s

Language:
- English: Fluent Speaking, Reading & Writing
- French: Will be an added Value

About the Company

PARKER CONNECT is the fastest growing Management Consultancy in the Middle East. We provide world class services such as Executive Search and Consultancy through our centrally located office in Dubai, United Arab Emirates. Ever since starting operations, the organization has witnessed rapid growth purely achieved through firm business relations and quality service delivery. Our market knowledge in the region put together with quality consultants and excellent infrastructure has enabled us to build a strong portfolio of clients which include MNC’s and local firms.