Customer Service Representative

Manpower Professional
Dubai, UAE

Ref: HP647-650
Manpower Professional

The Role


The Role


Our client, a multinational IT company, world leader in digital security, is currently seeking to recruit a Customer Service Representative for their office in Dubai.

This position is aContract Staffing role under Manpower for an initial period of 4 months (and renewable for a longer contract period).

Main missions

Follow up and manage a customer’s portfolio;
Manage orders : from purchase order (PO) reception, to goods delivery and invoicing;
Manage customers’ claims.

Specific Responsibilities

Customer management

• Ensure and maintain a good relationship with customers;
• Relay information to/from customers;
• Manage customers stocks and send to customer the agreed reports.

Order Management

• Answer customers within 48 hours to assess PO reception;
• Send the order acknowledgement to customers;
• Ensure orders are entered into backlog in an accurate and timely matter;
• Ensure consistency of technical data orders;
• Retrieve order’s delivery date from the Planning;
• Invoice customers and issue credit notes;
• Manage Return Material Acceptance (RMA) process;
• Issue the risk order (RO) when necessary by filling the RO authorization request form;
• Store all the files that are related to an order and archive them.

Monitoring and follow-up

• Proactively monitor orders in manufacturing process;
• Organize shipment of the manufactured goods in cooperation with the Logistics team;
• Deal with customer complaints :

-Register customer complaints; (external/internal complaints or analysis requests) in the customer complaints database;
-Transmit the complaints to the local quality department (Quality site);
-Follow up the analysis progress, validate the analysis report and submit it to the Sales Account Manager.

Interfacing

• Interface with order management;
• Provide technical assistance to order management;
• Alert the Sales Operation and Planning teams if any changes occur.

Requirements


Requirements


Qualifications

Education:

2 years commercial or technical degree related to the language or trade fields

Experience Level:

Previous experience in Supply Chain, Credit management, sales or customer services would be a plus.

Competencies:

• Fluent in English (written and spoken)
• Additional language is a plus
• Communication skills (written and spoken)
• Administrative work abilities
• Good knowledge of manufacturing processes and products
• Export trade: Basic knowledge about Incoterms, Letter of credit, Customs rules
• Basic financial understanding: VAT, revenue, ledger, credit management
• MS Office tools
• Company’s internal tools:
• ERP (Enterprise Resource Planning) tools : QAD, MFGPRO
• PDM (Product Data Management)
• Change Point (Professional Services Automation tool)
• I-Care (customer complaints management)

Behavioral skills:

• Ability to manage priorities;
• Ability to identify and report risks and potential problems related to customers;
• Team player;
• Ability to work under pressure;
• Excellent relational skills;
-Organized
-Customer oriented
-Open minded
-Multicultural and proactive mindset

About the Company


About the Company


Manpower is the global leader in contingent and permanent staffing, helping organizations and job seekers succeed by connecting the potential of people with the ambitions of business. Manpower helps find and retain top people in IT, accounting, banking, finance, legal, engineering, sales and marketing.
This Position is closed or expired