Customer Service Representative
Our client, a multinational IT company, world leader in digital security, is currently seeking to recruit a Customer Service Representative for their office in Dubai.
This position is aContract Staffing role under Manpower for an initial period of 4 months (and renewable for a longer contract period).
Follow up and manage a customers portfolio;
Manage orders : from purchase order (PO) reception, to goods delivery and invoicing;
Manage customers claims.
Ensure and maintain a good relationship with customers;
Relay information to/from customers;
Manage customers stocks and send to customer the agreed reports.
Answer customers within 48 hours to assess PO reception;
Send the order acknowledgement to customers;
Ensure orders are entered into backlog in an accurate and timely matter;
Ensure consistency of technical data orders;
Retrieve orders delivery date from the Planning;
Invoice customers and issue credit notes;
Manage Return Material Acceptance (RMA) process;
Issue the risk order (RO) when necessary by filling the RO authorization request form;
Store all the files that are related to an order and archive them.
Monitoring and follow-up
Proactively monitor orders in manufacturing process;
Organize shipment of the manufactured goods in cooperation with the Logistics team;
Deal with customer complaints :
-Register customer complaints; (external/internal complaints or analysis requests) in the customer complaints database;
-Transmit the complaints to the local quality department (Quality site);
-Follow up the analysis progress, validate the analysis report and submit it to the Sales Account Manager.
Interface with order management;
Provide technical assistance to order management;
Alert the Sales Operation and Planning teams if any changes occur.
2 years commercial or technical degree related to the language or trade fields
Previous experience in Supply Chain, Credit management, sales or customer services would be a plus.
Fluent in English (written and spoken)
Additional language is a plus
Communication skills (written and spoken)
Administrative work abilities
Good knowledge of manufacturing processes and products
Export trade: Basic knowledge about Incoterms, Letter of credit, Customs rules
Basic financial understanding: VAT, revenue, ledger, credit management
MS Office tools
Companys internal tools:
ERP (Enterprise Resource Planning) tools : QAD, MFGPRO
PDM (Product Data Management)
Change Point (Professional Services Automation tool)
I-Care (customer complaints management)
Ability to manage priorities;
Ability to identify and report risks and potential problems related to customers;
Ability to work under pressure;
Excellent relational skills;
-Multicultural and proactive mindset
About the Company
About the Company
Manpower Professional, a division of Manpower Inc., offers comprehensive, expert recruitment services backed by award winning training, assessment and selection and outsourcing. Our extensive resources, world-class client list, and reputation attract a diverse group of talented candidates, with every level of education, skills and experience. Manpower Professional helps find and retain top people in IT, accounting, banking, finance, engineering, Sales and marketing.