Customer Service Representative
Our client, a multinational IT company, world leader in digital security, is currently seeking to recruit a Customer Service Representative for their office in Dubai.
This position is aContract Staffing role under Manpower for an initial period of 4 months (and renewable for a longer contract period).
Follow up and manage a customers portfolio;
Manage orders : from purchase order (PO) reception, to goods delivery and invoicing;
Manage customers claims.
Ensure and maintain a good relationship with customers;
Relay information to/from customers;
Manage customers stocks and send to customer the agreed reports.
Answer customers within 48 hours to assess PO reception;
Send the order acknowledgement to customers;
Ensure orders are entered into backlog in an accurate and timely matter;
Ensure consistency of technical data orders;
Retrieve orders delivery date from the Planning;
Invoice customers and issue credit notes;
Manage Return Material Acceptance (RMA) process;
Issue the risk order (RO) when necessary by filling the RO authorization request form;
Store all the files that are related to an order and archive them.
Monitoring and follow-up
Proactively monitor orders in manufacturing process;
Organize shipment of the manufactured goods in cooperation with the Logistics team;
Deal with customer complaints :
-Register customer complaints; (external/internal complaints or analysis requests) in the customer complaints database;
-Transmit the complaints to the local quality department (Quality site);
-Follow up the analysis progress, validate the analysis report and submit it to the Sales Account Manager.
Interface with order management;
Provide technical assistance to order management;
Alert the Sales Operation and Planning teams if any changes occur.
2 years commercial or technical degree related to the language or trade fields
Previous experience in Supply Chain, Credit management, sales or customer services would be a plus.
Fluent in English (written and spoken)
Additional language is a plus
Communication skills (written and spoken)
Administrative work abilities
Good knowledge of manufacturing processes and products
Export trade: Basic knowledge about Incoterms, Letter of credit, Customs rules
Basic financial understanding: VAT, revenue, ledger, credit management
MS Office tools
Companys internal tools:
ERP (Enterprise Resource Planning) tools : QAD, MFGPRO
PDM (Product Data Management)
Change Point (Professional Services Automation tool)
I-Care (customer complaints management)
Ability to manage priorities;
Ability to identify and report risks and potential problems related to customers;
Ability to work under pressure;
Excellent relational skills;
-Multicultural and proactive mindset
About the Company
About the Company
Manpower is the global leader in contingent and permanent staffing, helping organizations and job seekers succeed by connecting the potential of people with the ambitions of business. Manpower helps find and retain top people in IT, accounting, banking, finance, legal, engineering, sales and marketing.