Job description / Role
-Internal and external customer support
-Product & Application questions
-Walk-in customers, pricing enquiries/verbal
request for quotations
-Processing orders, delivery queries, stock availability
-Handle all customer complaints & queries
-Provide high level service while building tong customer relationships
Requirements
-2-3 years Previous customer service experience
-Experience of inbound call handling
-Ability to communicate well at all levels
-Multi-tasking ability & IT literate (email, MS Office Applications)
-Complaint handling ability
-Provide added value and service to customers
-Act decisively in critical situations to ensure customer satisfaction
-Bilingual: Proficient in English & Arabic an advantage
About the Company
The Hilti Group is a world leader in developing, manufacturing and marketing added-value, top-quality products for professional customers in the construction industry and in building maintenance.
Our product range covers drilling and demolition, direct fastening, diamond and anchoring systems, firestop and foam systems, installation, measuring and screw fastening systems as well as cutting and sanding systems. We are committed to excellence in innovation, total quality, direct customer relationships and effective marketing.
Hilti operates in over 120 countries around the world. Of our more than 16,000 employees, two-thirds work directly for our customers, in sales organizations, engineering and customer service.We have production plants and research and development centers in Europe and Asia. Our corporate headquarters is located at Schaan in the Principality of Liechtenstein.
Founded in 1941, the worldwide Hilti Group evolved from a small family company. The Martin Hilti Family Trust holds all of the registered shares, and, after going private in 2003, about 99 percent of the non-voting participation certificates of Hilti Corporation. The intention of the Martin Hilti Family Trust is to safeguard our founder Martin Hilti\'s life\'s work in the long term.
Hilti\'s corporate policy aims to build stakeholder value. Only by integrating the interests of all the company\'s partners, at home and abroad - employees, customers, suppliers, local communities and authorities as well as the financial community - can we create the foundation of confidence on which Hilti builds its long-term success.