Customer Service Support French/ Arabic Speaking

ManpowerGroup Middle East

Dubai, UAE

Ref: HP647-1409

Job description / Role

Employment: Full Time

Our client is a world leader in manufacturing security products and associated services. Through innovation and excellence in service, they deliver value to business customers with profitable models and clear benefits for end-users. Their clients are spread around the world and belong in many cases to global organisations. They include mobile operators, financial institutions, governments, transport operators, corporates and conditional access system providers. The products and services our client develop address the ever-changing needs of the payment, mobile, identity, transport, convergence and digital TV market segments They are in need a Customer Service Support

Mission:
Ensure proper follow up and administration of orders within the zone. Follow up of sales activities from receipt of Purchase Order from Customer up to delivery in coordination with sales team, manufacturing and clients.

Responsibilities:
- Manage all customer contact relating to operational activity.
- Create and maintain customer SLA documents.
- Management of order expectations, customer order status and maintaining customer WIP tables.
- Utilize various internal systems to process customer actions (change requests / artwork originations / none-complaint reports).
- Ensure that all order entry, invoice, dispatch specifications are entered and processed in an accurate and timely fashion.
- Ensure pipeline accuracy by providing sales teams with regular customer feedback and weekly Revenue reports.
- Communicate customer requirements internally, chasing progress with all departments (Manufacturing, Service Center, Sales, Technical Support..)
- Develop specialised knowledge of ERP systems to process orders (AX).
- Ensure that all order entry, invoice, dispatch specifications are entered and processed in an accurate and timely fashion.
- Invoicing based on the incoterm agreed with the customer
- Gain an understanding of and ensure compliance with all relevant internal and xternal rules, regulations and procedures that apply to the conduct of the business in which you are involved.
- Follow and maintain Company's HR values, processes and policies.

Requirements

- University degree + 3 to 4 years experience in a similar role
- Demonstrate strong detailed oriented skills, be service-oriented, self motivated, and a team player.
- While working in a pressurized working environment, resolve unexpected conflicting demands with assertiveness and objectivity in a firm manner.
- Be approachable and solution-oriented in resolving issues, with an enthusiastic can do attitude.
- Maintain a professional demeanour when interacting with management, employees and external contacts.
- Consistently exercise discretion in handling interactions, and in directing internal and external customers to the appropriate party for resolving problems or complex issues.
- Multi-task and produce accurate documents and reports.
- Process oriented and good understanding of Customer Support specific processing especially related to orders management and delivery.
- Fair Knowledge/background in Logistics.
- Perfect command of IT tools and Software.
- Fluent in French / Arabic preferred

Salary upto 15,000aed plus benefits

About the Company

We lead in the creation and delivery of innovative workforce solutions and services that enable our clients to win in the changing world of work.

ManpowerGroup powers the success of many of the world's most dynamic organizations. We deliver innovative workforce solutions that enhance competitiveness, increase efficiency and spur productivity. Combining global reach with local expertise - 3600 offices in over 80 countries - we know the changing world of work and bring a deep understanding of the companies we work for and the industries we service.

ManpowerGroup entered the Middle East in December 2007 after acquiring local company Clarendon Parker, thus bringing 15 years in-depth local knowledge combined with a global footprint and industry shaping expertise and thought leadership. Manpower Middle East supports clients in the Middle East and North Africa regions. Our business is aligned to key skill specializations to ensure our clients requirements are met by expert and knowledgeable consultants that understand your industry and role requirement.

Our consultants are experts in finding the right talent across all industries in a broad-range of occupations including:

  • IT & Telecommunications
  • Engineering & Construction, Oil & Gas
  • Banking, Finance & Legal
  • Sales & Business Development
  • Marketing, Public Relations & Communications
  • Human Resources & Training
  • Customer & Support Services (Secretarial and Administrative)
  • Operational, Supply Chain & Logistics
  • Executive Recruitment
  • Emiratization Solutions
  • Recruitment Program Outsourcing Solutions
  • Managed Service Provider Solutions
  • Talent Based Outsourcing Solutions
  • Outsourced Staffing Solutions

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