Customer Service (Temporary - 3 months)

Job description / Role

- Preparation of Proforma Invoice
- Printing and sending invoices to customers
- Encoding claim details in CMS - CSR to provide all information
- Discount Model requests and follow-up with Finance
- Encoding in M3 - no allocation
- Checking with WH team (ABU + UAE) for pending trailers and advising CSRs to check with the customers - twice a day
- Coordination with WH team for DN copies if not yet received
- Attending to calls if all are occupied (taking messages and relaying it to the concerned CSRs)
- Update invoice summary
- Copying and filing including labeling of box files and sequencing of filing cabinet
- Follow-up of updated Certificate of Origin file from ABU WH team to confirm border docs are received before trailers arrive
- Provide copies of old invoices or DNs when required by Finance or Customer - to be taken from hard-copy files
- Fill-out Airway bill receipts - CSR to provide complete courier address details

OFFER: AED 3500/ month

Requirements

- On husband or Father visa sponsorship
- Knowledge in MS Office
- College graduate
- With background in Customer Service or in Sales

Key Competencies:
- Result Focus
- Customer Focus
- Listening and communication

About the Company

Saint-Gobain designs, manufactures and distributes materials and solutions which are key ingredients in the wellbeing of each of us and the future of all. They can be found everywhere in our living places and our daily life: in buildings, transportation, infrastructure and in many industrial applications. They provide comfort, performance and safety while addressing the challenges of sustainable construction, resource efficiency and climate change.

• World leader in habitat
• €39.1 billion in sales in 2016
• Operates in 67 countries
• More than 170,000 employees