Customer Services Coordinator – Arabic Speaking

Hays
Qatar

Ref: GP222-1168
Hays

The Role


The Role


Our client is a utility service which provides chilled water through a centralized cooling plant through a network of pipes to multiple residential, industrial and commercial buildings for air conditioning purposes.

On behalf of our client we are seeking a Customer Service Coordinator to manage a prestigious property in Qatar and lead a team of Customer service executives.

This position is responsible for overall functioning of the customer services office and activities. Ensure that reports, contracts and databases are prepared and maintained in a timely manner and in accordance with set standards. Deals with customer/developer queries and solve customer related issues and/or problems. Set targets and ensure high end quality service for customers

Responsibilities and Accountabilities:

Oversee the drafting of customer contracts and provide final review of sheets and documents prepared by the customer services team associated with the generation of contractual packages. Deal with any customer related issues when required.

Ensure that the current customer data is correctly captured and maintained within the customer database/log.

Collate and prepare regular status reports on all activities of the Customer Services, including, but not limited to number of customer complaints and queries, number of outstanding contracts and number of prepared contracts.
Oversee customer meetings and may participate in advising the clients on the contracts and deal with any queries arising. Solve any issues that customers may have that cannot be solved by the senior customer services representative.

Oversee the follow up process with customers about the status of the contracts and ensure customer receives signs and returns them as per agreed time frames.

Participate in the development of policies and procedures for the department.
Conduct appraisals for the customer services team in compliance to the Performance Management System.

Requirements


Requirements


You will posses a Bachelor’s degree in Business and ideally IT specialism with a professional certification from relevant institutions will be an added advantage

Minimum 10 years of relevant experience with 5 year in supervisory role
Excellent Customer Relationship Management background
Proven track record in customer services within district cool/similar organizations i.e. utility companies.

About the Company


About the Company


Hays is the leading global specialist recruiting group. We are the experts at recruiting qualified, professional and skilled people worldwide.

Our Middle East office was founded in December 2005, headquartered in Dubai UAE. We deal with clients in the UAE, Qatar, Oman, Bahrain, Saudi Arabia, and other key areas in the region. Our consultants’ sector-specific knowledge and unique understanding of the local market allows us to offer an exceptional level of service across all divisions.

We currently recruit for roles in the following sectors: Accounting & Finance, Architecture, Banking, Construction & Property, Engineering, Healthcare, Human Resources, Information Technology, Logistics, Legal, Office Support, Oil & Gas, Pharma, Supply Chain & Procurement, and Sales & Marketing.

As part of our continuing expansion, we have opened an office in Abu Dhabi to further assist with our client needs across the region.
This Position is closed or expired