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Job description / Role
Our client is a utility service which provides chilled water through a centralized cooling plant through a network of pipes to multiple residential, industrial and commercial buildings for air conditioning purposes.
On behalf of our client we are seeking a Customer Service Coordinator to manage a prestigious property in Qatar and lead a team of Customer service executives.
This position is responsible for overall functioning of the customer services office and activities. Ensure that reports, contracts and databases are prepared and maintained in a timely manner and in accordance with set standards. Deals with customer/developer queries and solve customer related issues and/or problems. Set targets and ensure high end quality service for customers
Responsibilities and Accountabilities:
Oversee the drafting of customer contracts and provide final review of sheets and documents prepared by the customer services team associated with the generation of contractual packages. Deal with any customer related issues when required.
Ensure that the current customer data is correctly captured and maintained within the customer database/log.
Collate and prepare regular status reports on all activities of the Customer Services, including, but not limited to number of customer complaints and queries, number of outstanding contracts and number of prepared contracts.
Oversee customer meetings and may participate in advising the clients on the contracts and deal with any queries arising. Solve any issues that customers may have that cannot be solved by the senior customer services representative.
Oversee the follow up process with customers about the status of the contracts and ensure customer receives signs and returns them as per agreed time frames.
Participate in the development of policies and procedures for the department.
Conduct appraisals for the customer services team in compliance to the Performance Management System.
Requirements
You will posses a Bachelor’s degree in Business and ideally IT specialism with a professional certification from relevant institutions will be an added advantage
Minimum 10 years of relevant experience with 5 year in supervisory role
Excellent Customer Relationship Management background
Proven track record in customer services within district cool/similar organizations i.e. utility companies.
About the Company
At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. With over 50 years’ success under our belts and a workforce of 10,000+ people across 32 countries, we’ve evolved to put our customers at the heart of everything we do.
So much more than a specialist recruitment business, what really sets us apart is our knowledge through scale, deep understanding and our ability to meaningfully innovate for our customers. By providing advice, insights and expertise on issues you face today in the fast-paced world of work, we help you make the right decisions for tomorrow.
Offering an unrivalled suite of recruitment and workplace solutions, whether you’re looking for what’s next in your career, or have a gap to fill, we’ll help you get where you want to go.
You can rely on us to deliver today and help you plan for tomorrow.