Customer Support Engineer - Enterprise IT

Job description / Role

Customer Support Engineer - Enterprise IT - Doha, Qatar

As part of the infrastructure and operations team you will be responsible for providing efficient and cost effective hardware and software support for all AFG group companies outside of the UAE, in coordination with the local country IT team or departments with a view to meet all Service level agreements for hardware availability with minimal disruption.

You will resolve any complaints within a timely manner and handle any problems through to resolution. This may involve performing system testing and providing technical support / upgrades to meet the requirements of the business.

Requirements

Ideally you will have 6 years technical experience, within the maintenance of hardware and software preferred. A Degree or Diploma in Electronics / Computer Science/ Information Technology would be an advantage. A strong background on client computing technologies covering the area Desktops/Laptops and mobile computing is a bonus.

You should have excellent communication skills whilst being customer focused. A good attention to detail is required.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.