Customer Support Executive – Parts – FAMCO

Al Futtaim Group
Dubai, UAE

Ref: HP698-5145
Al Futtaim Group

The Role


The Role


FAMCO (Al-Futtaim Auto & Machinery Co.) is a market leading supplier of products & services to a diverse range of industries & commercial undertakings covering the transportation, construction, manufacturing, warehousing, oil & gas and marine sectors. FAMCO serves these industries with world-class brands like Volvo Trucks, Volvo Buses, Volvo Construction Equipment, Merlo, Ingersoll Rand, Linde, Dexion, Yanmar, Himoinsa, Stanley Proto, Fenner, Bruynzeel, Mobel Linea, Meco, Bott, Stertil, Hart & Nassau.

FAMCO has operations in Dubai, Abu Dhabi, Al Ain, Ras Al Khaimah and in December 2011, FAMCO acquired the Volvo Construction Equipment distributor for the Kingdom of Saudi Arabia and now operates with 5 branches across the Kingdom. The company's development and success has been based on an in-depth understanding of customer needs and the dedication of its skilled staff.

FAMCO is committed to providing outstanding second-to-none service levels to customers and to maintaining quality, safety and environmental standards at the highest possible levels. FAMCO is an ISO 9001:2008 & ISO 14001:2004 certified company.

This requirement is for our Parts Division, based in Dubai.

KEY RESPONSIBILITIES:

* Attend to enquiries received from international customers through e-mail, understand their requirements, identify part numbers from the catalogues and provide quotations.
* Advise the customers on proper identification of parts and answer their queries on technical issues.
* Process quotations, sales orders, sales returns, warranties as per the standard operating procedure.
* Follow-up back-orders. Provide the customers timely information on the status of back-ordered parts and ensure that parts are delivered to the customer on the promised date by following up with the logistics service providers.

Requirements


Requirements


To apply for this role you should have the following skills, experiences and qualifications:

* Applicant should have a minimum of 5 years experience in spare parts operations, at an automotive parts sales counter or order office.
* Knowledge of logistics and customs procedures is an advantage.
* The applicant should hold a university degree or diploma.
* Communication: Excellent communication skills in English, verbal and written, are a prerequisite for this job.
* PC applications. Knowledge of MS word and MS Excel is essential. Knowledge of ERP system is preferred
* Relationship building: Needs to have the ability to build and maintain friendly, warm relationships with customers.

About the Company


About the Company


Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Group’s continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Group’s belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.
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