Czech Service Desk & Assurance Agent

BAC Middle East

Dubai, UAE

Ref: MP450-588

Job description / Role

Employment: Full Time

On behalf of our client, a company dealing in global collaboration and communication services, we are recruiting an experienced Service Desk Agent with native skills in Czech to be responsible for providing live assistance for all products across client base. Reporting to the Customer Operation Manager, this role demands a highly focused and committed work ethic, which supports the department by assisting with variety of audio and web support related incidents and queries for products such as Cisco Webex, Adobe Connect, audio conferencing, plug ins etc. If there are incidents being dealt with, this role requires that live assistance duties are completed.

Requirements

The successful candidate must have fluent skills in English, native in Czech AND/OR Romanian (written and spoken). Candidate should also have experience in Service Desk and Customer Service and Support in communication industry; should also have experience in HTML and IT industry. You have excellent computer literacy which must include MS Word, Excel, Outlook, Internet Explorer and PowerPoint. You have excellent telephone manners and you are experienced managing internal & external relationships.You have entrepreneurial spirit, good team-building skills and stable work record. ONLY fluent/native Czech/Romanian speakers will be considered.

About the Company

BAC Middle East - the longest established professional recruitment consultancy in the UAE. Established in 1979, we have been at the forefront of the region's recruitment industry for 40 years and were the first firm of our type in the world to achieve ISO9001 certification: a reflection of our constant emphasis on quality and customer satisfaction.

With our well-developed infrastructure and staff strength, we are able to assist you with recruitment needs ranging from junior professionals through to middle and senior management, whatever your industry sector.

BAC's proven regional experience and resources can help ensure that you recruit the best available candidates and enjoy the many advantages of a managed recruitment process.

Get personalised updates on latest vacancies
Job Alerts by Email
  • Personalised updates on latest career opportunities
  • Insights on hiring and employment activity in your industry
  • Typically sent twice a month