Datacenter Operations - Service Architecture Consultant

Tandem Search

Dubai, UAE

Ref: KP709-842

Job description / Role

Employment: Full Time

Datacenter Operations - Service Architecture Consultant required for a Multinational Management Consultancy company based in Dubai, UAE.

Job Description:

Technology Consulting professionals are responsible for delivering technology innovation and providing the backbone of our systems integration business. Technology Infrastructure professionals focus on the operational foundation required to enable enterprise/agency-wide IT Services. These individuals have skills in enterprise service management tools as well as a functional understanding of the underlying technologies and supporting infrastructure. Service Excellence professionals focus on service and process design and implementation in core ITIL v.3 competencies based on industry standard enterprise service management tools.
Specific to Service Architecture, individuals will take a holistic approach to constructing and optimizing sophisticated service models. Individuals will focus on all aspects of IT Infrastructure Operations including assessment and process development for ITIL's IT Service Management, covering all phases of work from RFP development, and initial assessment/diagnostic through to process, organization and/or technology design and implementation.

Key Responsibilities may include:

This position will vary in the scope of project responsibilities; however generally this position will focus on delivering Service Management and leading projects. Additionally, personnel in this area will work with teams to conduct perform operational process maturity assessments.

Requirements

Basic Qualifications:
Minimum 7+ years of experience in at least one area in Service Delivery (Service Level Management, Capacity Management, Contingency Planning, Availability Management, or IT Financial Management) or Service Support (Configuration Management, Problem Management, Incident Management, Change Management, Service/Help Desk, or Release Management)
Minimum 5 years of experience in defining IT strategy, service, costing, and governance.
Minimum of a Bachelors Degree.

Candidates must be fluent in both Arabic and English. The role offers excellent opportunity for long term career progression together with a generous tax free salary + benefits.

Preferred Skills:
ITIL Processes (Service Support/Service Delivery) Preferably be ITIL Foundation v3 Certified
Total Cost of Ownership (TCO)
IT Financial Management
Process and Organization work - specific to IT/Operations
Experience in the following areas:
Knowledge of business processes and how they are conveyed into applications
Knowledge of application and data architectures
Knowledge of the technical environments and infrastructure
Ability to utilize PowerPoint in proposal development
Broad understanding of ITIL Service Delivery and Service Support components
Understanding of Service Desk, Change Management, Configuration Management

Professional Skills Requirement:
Business skills and process experience
Strong oral and written communications skills

About the Company

Building businesses, changing lives

At Tandem, we’ve built a vast network of top-tier professionals across the globe. We empower businesses to thrive by delivering unmatched talent solutions. With our global reach, collaborative approach, and unwavering commitment to excellence, we drive transformative growth and shape exceptional teams.

Who we are.

We are a team of industry experts, driven by a passion for innovation and excellence. We are dedicated to providing unique talent solutions and nurturing collaborative partnerships that redefine success.

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Procurement Engineer salaries in Qatar

Average monthly compensation
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