Department Manager – Casual Dining Call Center

Alshaya
Kuwait

Ref: GP435-2008
Alshaya

The Role


The Role


The Role:

Manages the department with the highest possible standard of the Food Service Call Centre.

Responsibilities:

Responsible for complete operations of the Food Services Call Centre, responsible for taking delivery orders for all Food Service Brands to Alshaya Markets.

Requirements


Requirements


* Good spoken and written English, Arabic is desirable
* 2-5 years prior experience preferred, with at least 1 year of management experience
* Ability to perform assigned tasks independently or as part of a work team
* Ability to manage multiple priorities and meet frequent goals and deadlines

About the Company


About the Company


M.H. Alshaya Co. is a leading international franchise operator for over 70 of the world’s most recognised retail brands including Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, Victoria’s Secret, Boots, Pottery Barn and KidZania. The company operates over 2,600 stores across diverse customer sectors: Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings and Leisure & Entertainment.

Alshaya’s stores can be found in markets across the Middle East and North Africa, Russia, Turkey and Europe and the company employs more than 40,000 people from over 110 nationalities.

The company has established itself as the industry leader across these territories through a combination of local market understanding and a comprehensive commitment to customer service. Growth in each of its operating divisions and brands is supported by continuous investment in talent and infrastructure. It applies best practices in retail operations, merchandising, marketing, information technology, logistics, real estate, human resources and financial controls.

M.H. Alshaya Co. is the retail business of the Alshaya Group, which was founded in Kuwait in 1890 and today represents one of the most dynamic companies in the Middle East. In addition to its retail operations, the Alshaya Group is active in a number of other sectors including real estate, automotive, hotels, trading and investments.
This Position is closed or expired