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Job description / Role
Department Manager - Casual Dining Delivery - Kuwait
The Role:
Managing the Food Division's delivery call centre you will be responsible for a team of supervisors and sales associates ensuring SLAs and productivity targets are met and that telemarketing activities are carried out correctly. You will also be responsible for resolving low and medium level complaints and escalate high level complaints to the Operations Manager immediately.
Requirements
* Arabic and English communication skills (essential)
* Demonstrated experience driving measurable results through Customer Order Management
* An extremely friendly, enthusiastic and outgoing personality, with the ability to openly communicate and work with all types of individuals and personalities
* Able to understand and manage Call Centre KPIs
* Able to coordinate with the Fleet Manager for better execution of customer service
About the Company
As a leading international franchise operator, with nearly 90 of the world’s most recognised brands in its portfolio, Alshaya Group brings great shopping, dining, leisure and hospitality experiences to millions of customers across the Middle East & North Africa, Russia, Turkey, Europe and beyond.
Alshaya Group is a dynamic multinational business and family owned enterprise with a consistent record of growth and innovation. For 35 years, Alshaya has been a pioneering force in brand franchising, using its exceptional knowledge and experience to expand at pace.
Our portfolio of well-loved international brands includes Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Pottery Barn, KidZania and, coming soon, Hampton by Hilton.
From one retail franchise store opened in Kuwait in 1983, Alshaya Group has consistently grown and diversified and today offers customers an unparalleled choice of brands across multiple sectors; Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings, Leisure & Entertainment, and Hotels. A diverse, skilled team of 53,000 people from 120 nationalities support more than 4,000 stores, cafes, restaurants and leisure destinations, a growing online business and a commitment to delivering great customer experiences.