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Job description / Role
Known for its casual, comfortable and stylish home furnishings, Pottery Barn draws inspiration from time-honored designs from around the world to create seasonal collections unique to its stores. Through our world-class service and product offering we strive to deliver exceptional comfort, quality and value to our customers every day. Our product range includes indoor and outdoor furniture, bedding, bath, rugs, window treatments, tabletop, decorative accessories and lighting.
The Role:
You will deliver exceptional levels of customer service to guests across all categories of product, from initial contact, through to design consultation, estimate creation to sales closure.
Responsibilities will include:
* Executing high quality design consultations in the customers' home or place of business
* Driving add-on sales of accessory products
* Actively collaborating with management and associate colleagues in store, head office and other home furnishing brands to optimise selling opportunities.
* Presenting compelling and professional decorating plans and communicating what is relevant and meaningful to the customer utilising mood boards / space plans/ and in-store collateral
* Building the guest database and fostering relationships. Identifying key individuals, groups and organisations that present commercial opportunities
* Delivering excellent service during VIP and in-store promotional events
* Maintaining accurate record of sales/returns log and ensuring relevant approvals are logged
* Attending product knowledge/selling skills development activities.
* Mentoring Sales Associates to actively sell and create design plans.
Skills & Qualifications Required:
You will have/be:
* Visual werchandising or interior design experience (essential)
* Excellent English communication skills (and Arabic an advantage)
* An interior design diploma (an advantage)
* Sales experience (preferably in a home furnishing environment).
M.H. Alshaya Co. is a leading international franchise operator for over 70 of the world's most recognised retail brands including Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang's, The Cheesecake Factory, Victoria's Secret, Boots, Pottery Barn and KidZania. The company operates over 2,600 stores across diverse customer sectors: Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings and Leisure & Entertainment.
Alshaya's stores can be found in markets across the Middle East and North Africa, Russia, Turkey and Europe and the company employs more than 40,000 people from over 110 nationalities.
Requirements
You will have/be:
* Visual merchandising or interior design experience (essential)
* Excellent English communication skills (and Arabic an advantage)
* An interior design diploma (an advantage)
* Sales experience (preferably in a home furnishing environment).
About the Company
As a leading international franchise operator, with nearly 90 of the world’s most recognised brands in its portfolio, Alshaya Group brings great shopping, dining, leisure and hospitality experiences to millions of customers across the Middle East & North Africa, Russia, Turkey, Europe and beyond.
Alshaya Group is a dynamic multinational business and family owned enterprise with a consistent record of growth and innovation. For 35 years, Alshaya has been a pioneering force in brand franchising, using its exceptional knowledge and experience to expand at pace.
Our portfolio of well-loved international brands includes Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Pottery Barn, KidZania and, coming soon, Hampton by Hilton.
From one retail franchise store opened in Kuwait in 1983, Alshaya Group has consistently grown and diversified and today offers customers an unparalleled choice of brands across multiple sectors; Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings, Leisure & Entertainment, and Hotels. A diverse, skilled team of 53,000 people from 120 nationalities support more than 4,000 stores, cafes, restaurants and leisure destinations, a growing online business and a commitment to delivering great customer experiences.