Destination Consultant

Job description / Role

POSITION PURPOSE:

The Move One Destination Consultant is the primary point of contact for the assignee during any destination service.

RESPONSIBILITIES/DUTIES/FUNCTIONS TASKS:

Communicate effectively and efficiently to all customers, assignees and/or vendors (i.e. realtors) and manage expectations – always be proactive;

Contacting the assignee and clearly explaining the service to be provided and any related procedures and time lines;

Encouraging the assignee to visit the Move One City Guide as a valuable pre-arrival resource;

Discussing and confirming service needs, interests and requirements with the assignee and establishing the “Service Key”;

Conduct orientation and homefinding visits with assignees in the company, or own vehicle.

Maintaining consistent contact with the assignee throughout the service;

Works closely with coordinator and junior consultant

Recording vital service related information in viaRELO daily by completing comments, statuses, time-tracker, costs, and other fields;

Providing clear and timely updates and service reports to any local Move One clients for whom they are providing services;

Tracking upcoming expiration dates in viaRELO and notifying the appropriate contact (local HR, Lead Consultant, or HQ Regional Coordinator) of any expiration date notices;

Immediately notifying their local Lead Consultant and/or their Regional Coordinator of any issues or challenges that may arise during a relocation service and documenting the issues/challenges in via RELO, and placing the service on alert;

Maintaining up-to-date knowledge and awareness of their destination city by reading expat websites and publications;

Assisting with any surveys or requests for relocation related information for their destination.

Provide excellent Customer Service to ensure customer issues are resolved.

Build long term relationships with all new customers, acting with integrity, building trust and credibility and ensure personal attention.

Demonstrate product/service knowledge to customers while building credibility.

Represent the organization in the region and at all meetings.

Identify and resolve client concerns.

Compliance with quality control standards, regulatory compliance, and lease agreements – when included in service delivery.

Other duties as reasonably assigned

WORK REQUIREMENTS:

Work effectively as a team contributor on all assignment

Interact professionally with other employees, customers and suppliers

Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Perform quality work within deadlines with or without direct supervision.

Requirements

CANDIDATE REQUIREMENTS:

University degree is preferred

A minimum of two years service industry experience in a customer service role is essential

UAE Driving licence is essential and own vehicle preferred

Must have strong PC skills

Demonstrated ability to work in a proactively diverse and inclusive organization.

Effective problem-solving and mediation skills.

Inquisitiveness and eagerness to continuously develop self on destination city information

Sophisticated manner (ability to relate to people, clients and staff, at all levels)

Strong service inclination and customer orientation

Ability to communicate clearly, concisely and with confidence (verbally and in writing)

Excellent listening skills

Time management skills

Strong attention to detail

About the Company

For over 25 years, Move One has provided seamless international logistics, relocations, moving, and pet transportation services across the globe. A leader in emerging and frontier markets, we understands our customer requirements and difficulties they face operating in challenging environments.

Move One has provided project logistics in support for military, humanitarian organizations, and the energy sector throughout the developing world. With operations in Eastern Europe, the Balkans, Central Asia, the Middle East, and most recently the African region. Move One has the necessary experience, local knowledge, and resources to execute on any logistic project.

Move One

When it’s Not Just a Box.