Destination Coordinator

Job description / Role

Destination Coordinator - Astana, Kazakhstan

POSITION PURPOSE:
The Move One Destination Coordinator is a senior member of the destination team and is the primary point of accountability for Move One’s Relocation Management Company clients (RMCs) regarding destination services in their assigned destination and for assigned account in accordance to client´s alignment. The Destination Coordinator is also responsible for supporting the Destination Consultants in their assigned destinations with guidance, updates, and service related information as well as responsible for cost review and management.

The responsibilities of the Destination Coordinator include:

RESPONSIBILITIES/DUTIES/FUNCTIONS TASKS
Confirming receipt of service initiations with Clients/RMCs within one business day;
Opening a new v3 job for all initiations within 24 hours, unless it has been done by relocation assistant;
Confirm billing details and service and fees with service initiation if not specified by SLA;
Insuring that all online systems, forms, and procedures are completed as per the relevant RMCs SLA in advance of invoicing;
Making initial contact to any new Assignee to their destination within 24 hours of initiation;
Assigning the newly initiated service to one of the local Destination Consultants and briefing the Destination Consultant on important service details;
Explaining to the Assignee Move One’s relationship to their employer and the RMC, confirming the service to be provided, sending needs questionnaires, asking about critical elements of the relocation, or the “Service Key” and promoting the use of the Expat Eye, whenever available based on destination, as a valuable pre-arrival resource (preferably via telephone and not just email);
Providing clear and timely updates and service reports to Move One clients and RMCs;
Following up with the Assignee at the midway point of the service to provide an opportunity for the Assignee to offer feedback on Move One’s performance to date;
Immediately advising the Move One client/RMC of any service related complaints, issues or challenges, as well as to Country Manager of any service issues;
Immediately notifying the Country Manager, Key Account Manager and Product Manager of any service issues or escalations brought to their attention by an RMC;
Collecting feedback on the vendors and reporting to the Country Manager of any service issues arising from those feedback reports;
Collecting feedback from clients (Transferee, HR, RMC, other) and reporting it to the Country Manager and Key Account Manager, and recording it in V3;
Insuring that Destination templates, information in V3 and on Move One website is always up to date as well as the Welcome Package in their assigned destinations;
Confirming that all required documents are uploaded in accordance to document naming protocol and information are stored as part of the job in v3 and then closing the job.
Insuring that all services are invoiced within the shortest possible time after the service is completed, and sending an accurate invoice to the client/RMC within 10 working days of service completion in accordance with clients billing requirements;
Supporting the Destination Consultant with guidance, advice, and training during the service;
Monitoring the Destination Consultant’s reporting in v3;
Conducting bi-monthly staff meetings/calls covering scheduling, training updates, and operational reminders, with all local Destination staff, including phone meetings with any consultants in other cities;
Tracking upcoming expiration dates in v3 and notifying the appropriate contact (local HR, Lead Consultant, or HQ Regional Coordinator) of any expiration date notices;
Monitor and control costs related to job performance
Monitor expense management of RMC´s clients when applicable (e.g. saving on rental)
Updating general client specific information based on the client alignment
Cooperate with partner on job/service related payments arrangements and additional charges, in addition to pre -approvals arrangements
Creating regular – monthly reports (for: invoiced services, new clients, service issues, staffing issues, feedback, other) for the Country Manager;
Monitoring holiday/vacation scheduling for local Destination Consultants in their destination to avoid staffing shortages;

Requirements

QUALIFICATIONS
University degree preferable or equivalent
Service industry work experience
Strong PC skills
English language – advanced level

WORK REQUIREMENTS
Sophisticated manner (ability to relate to people, clients and staff, at all levels)
Strong service inclination and customer orientation
Ability to communicate clearly, concisely and with confidence (verbally and in writing)
Excellent listening skills
Strong analytical skills
Strong organizational skills
Strong supervisory and people management skills
Attention to detail
Accuracy and Punctuality
Ability to convey information and instructions clearly
Strong organizational and time management skills
Ability to follow-through

About the Company

For over 25 years, Move One has provided seamless international logistics, relocations, moving, and pet transportation services across the globe. A leader in emerging and frontier markets, we understands our customer requirements and difficulties they face operating in challenging environments.

Move One has provided project logistics in support for military, humanitarian organizations, and the energy sector throughout the developing world. With operations in Eastern Europe, the Balkans, Central Asia, the Middle East, and most recently the African region. Move One has the necessary experience, local knowledge, and resources to execute on any logistic project.

Move One

When it’s Not Just a Box.