Job closed
Ref: LP528-123
Job description / Role
To deliver industry-leading service support and outstanding value to our customers in the field, taking pride in making our customers more profitable and providing safe, innovative, eco-focused and cost-effective solutions in an efficient, timely and courteous manner.
Principal accountabilities:
- Carry out any jobs deemed necessary by the Field Service Manager, including preparation of Failure Analysis Report and if required rendering support to other Field Service Technicians.
- Collate and review predictive tools (Job History, SOS, Vision Link, ET Data logger etc.) to gain a holistic review of the equipment prior to inspection.
- Service & Repair machines within the workshop, depot or on site as required to ensure conformance with manufacturers specification including mechanical, hydraulic, electronics and electrical issues.
- Prepare a comprehensive technical report based on the technical analysis and various inputs from other predictive tools.
- Based on the technical findings, formulate a draft document for review with the Field Service Manager including; preliminary findings, estimated repair costs list of possible parts and options required to address the identified issues.
- Handover machines to customers and familiarize customers with safe machine operation in accordance with OEM and Company procedures.
- When required, visit customers sites with/out product support / sales team in an advisory capacity and provide guidance and advice to the customer on accurate operation, application and maintenance of their equipment.
- Train and update the skills of current field service staff by carrying out on the job training at every opportunity and recording such training after it has taken place.
- Be willing to be trained and updated with skills deemed necessary to enhance job skill requirements.
- Keep current with equipment technology advancements, and complete assigned DPC modules as instructed.
- Providing a high standard of customer care with solutions in a proactive manner (using EM Solutions tools and touch points)
- Maintain high levels of personal appearance, ensuring vehicle, tools, uniform and personal protective equipment are used correctly.
- Implement or provide holistic solutions to customers (eg: CSA, Extended warranty, training, maintenance)
Requirements
- 10 - 15 years Caterpillar dealership Experience
- 5 years in the position of Field Service Senior Technician / Engineer
- Cat Machine Product Certification
- DPC Service campus Certification or CAT Master Mechanic Certification
- Master of Mechanical, Electrical and Electro Hydraulic controls certification.
- Heavy Equipment Maintenance Management Certification.
About the Company
Transguard Themis is the recruitment and professional staffing brand of the Transguard Group based in Dubai, UAE.
Utilising the years of experience of the Transguard group in providing outsourced services to clients, TG Themis specialises in the provision of contract, interim and outsourced staffing solutions to the professional labour market. Our clients use our services for three key reasons:
To provide flexible, short term or fixed term contract staffing solutions through periods of increased demand or seasonal peak workloads.
To manage the recruitment and staffing of non-core business areas for clients.
To provide Permanent staffing solutions to clients via direct hire or contract to direct hire. A try before you buy scheme for employers and employees.