Diagnostic Technician - Automall

Job description / Role

Al-Futtaim Automall is the Used Car Division of the Al-Futtaim Group and has been developed following extensive customer research, using worldwide best practices with the addition of market-leading customer service which everyone expects from the Al-Futtaim Group. Established in 2001, Al Futtaim Automall has quickly grown to become the multi brand, pre-owned vehicle market leader in the UAE.

Automall's core business is the purchase and sale of used vehicles both to retail and trade customers, with vehicles ranging from economy to prestige. This is conducted through 8 locations across the emirates by a dedicated team of over 160 Associates and trained Sales Consultants to make sure customers make the right decision when buying a used car. It's all about the people and thus our associates remain our biggest investment.

With Al Futtaim Automall being the only UAE based used car business which adopts transparency as one of its main service values, one can truly say: Al Futtaim Automall, Driven by Trust.We are looking for an experienced Diagnostic Technician to join our Al Futtaim Automall workshop in Dubai.

The main responsibilities of the role will include (but not be limited to):

* Perform assigned diagnostic repairs related to mechanical and electrical complaints.
Anticipate any future failure and provide correct additional job reports with correct part number.
* Able to resolve multi brand vehicles mechanical and electrical complaints accurately to avoid repeat concerns.
* Able to handle diagnostic tools and PC literate to browse technical support website for guidance during the diagnosis procedure.
* Maintain housekeeping while performing the service, repair, safety and follow the standard job flow procedures.
* Perform required repairs as per the manufacturer's standards and confirm that the repairs are fixed correctly in FRFT manner.
* Ensure relevant check sheets or logsheets are used during diagnosing and repair and follow the procedure.

Requirements

The ideal candidate must have the following:

* Automobile related diploma or certificate.
* At least 3 years of relevant experience in diagnosis and repairing vehicles.
* Strong Mechanical or Electrical knowledge.
* Familiar with appropriate workshop equipment & tools and capable of using them.
* Ability to read and analyze drawings and schematics, reference service manuals and understand mechanical installation related information.
* Basic PC skills.
* Good communication skills (both written and verbal. Ability to provide established standards of customer service.

Behavioral Competencies:

* Provide a delightful experience to our customers and be prepared to go an extra mile if needed.
* Capable of working under pressure, honesty and productivity.
* Takes responsibility for improving his own professional and personal performance (show interest to attend trainings) in order to enhance organizational effectiveness.

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.