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Job description / Role
Alshaya one of the world's largest retail brand franchisee is growing at pace and has a multi-million international customer base. This growth requires a team of highly committed CRM digital specialists. Integrating brand offers and customer incentives into a loyalty scheme to drive sales and build customer retention is a primary goal. Delivering world class insight into an ever changing and highly demanding customer will discern the winners of tomorrow's retail market. Alshaya intends to lead in that innovation and is seeking the right talent to be a part of that success.
The Role
The Digital Training & Compliance Manager is responsible for the management of approval process for all digital brand presence across websites, mobile sites, search and social media adhering to best practice and quality standards. You will ensures that all content (text, video and photos) is aligned with company policies before going live. You will also continuously monitor Alshaya's brand channels and, when necessary, steer stakeholders to improve their content. Ensures that all the digital sites comply with the digital strategy, operating policy and general code of practice for Alshaya Retail Companies.
Key Accountabilities
* Takes full ownership of the user experience on Alshaya's brand websites and ensures that we always deliver a best in class customer experience
* Acts as the main contact for the brand teams' content approvals
* Proactively work with the brand teams to educate/support them on existing company policies, quality assurance and best practices
* Ensure that local sensitivities are always considered and physical guidelines are reflected digitally where appropriate
* Creates policies and procedures specific to Alshaya in order to increase efficiency and achieve operational objectives
Skills and Experience
You will be a true master of English and Arabic languages with expert level knowledge of regional vocabulary and phrases - you will also possess the following:
* 2 years' industry experience managing (and approving) content for digital communications. Ideally in the retail sector.
* Experience with content management systems
* Ability to effectively communicate information and ideas in written and verbal format, and build and maintain relationships
* Strong project management and organisational skills
* Passionate about leveraging technology and digital media to drive customer engagement
* Team player, with the confidence to take the lead and guide other departments when necessary
* Good technical understanding - an individual who can pick up new tools and concepts quickly.
M.H. Alshaya Co. is a leading international franchise operator for over 70 of the world's most recognised retail brands including Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang's, The Cheesecake Factory, Victoria's Secret, Boots, Pottery Barn and KidZania. The company operates over 2,600 stores across diverse customer sectors: Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings and Leisure & Entertainment.
Alshaya's stores can be found in markets across the Middle East and North Africa, Russia, Turkey and Europe and the company employs more than 40,000 people from over 110 nationalities.
Requirements
You will be a true master of English and Arabic languages with expert level knowledge of regional vocabulary and phrases - you will also possess the following:
* 2 years' industry experience managing (and approving) content for digital communications. Ideally in the retail sector.
* Experience with content management systems.
* Ability to effectively communicate information and ideas in written and verbal format, and build and maintain relationships.
* Strong project management and organisational skills.
* Passionate about leveraging technology and digital media to drive customer engagement.
* Team player, with the confidence to take the lead and guide other departments when necessary.
* Good technical understanding - an individual who can pick up new tools and concepts quickly.
About the Company
As a leading international franchise operator, with nearly 90 of the world’s most recognised brands in its portfolio, Alshaya Group brings great shopping, dining, leisure and hospitality experiences to millions of customers across the Middle East & North Africa, Russia, Turkey, Europe and beyond.
Alshaya Group is a dynamic multinational business and family owned enterprise with a consistent record of growth and innovation. For 35 years, Alshaya has been a pioneering force in brand franchising, using its exceptional knowledge and experience to expand at pace.
Our portfolio of well-loved international brands includes Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Pottery Barn, KidZania and, coming soon, Hampton by Hilton.
From one retail franchise store opened in Kuwait in 1983, Alshaya Group has consistently grown and diversified and today offers customers an unparalleled choice of brands across multiple sectors; Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings, Leisure & Entertainment, and Hotels. A diverse, skilled team of 53,000 people from 120 nationalities support more than 4,000 stores, cafes, restaurants and leisure destinations, a growing online business and a commitment to delivering great customer experiences.