Director, e-Commerce Sales, MENAP

Job description / Role

Standard Chartered FM adopts eDistribution as an additional value add channel for their existing client base to sit alongside traditional methods such as voice, phone, Reuters or Bloomberg. The FM eSales global team is headquartered in Singapore where it is managed by the global head of eSales. New client prospecting and implementation responsibilities will rest with eSales and voice Sales across all of the regions. Day-to-day operational eClient issues will be managed by a combination of eSales and eSupport teams. The Global Head of eCommerce based in London heads the eCommerce and e Trading team.

Key Roles and Responsibilities
* Direct, coordinate and Implement the prospect list of clients in the MENAP Region. Products include Single Dealer, API and STP
* Implementer of eEnhancements rollout.

Implementation includes:
- working with voice Sales for client adoption- KYC (if required),
- Credit negotiations including ISDA and CSA,
- IT for connectivity, and
- client training

* Work with Regional eChampions from voice Sales for prospect list
* Join in Sales trips for e marketing in MENAP(approval basis)
* Implement e Strategy projects with various Departments for Sales.
* Provide in-house training for all Sales for e related Sales
* Provide cross border, cross product proactive support for MENAP voice Sales and their platinum / priority customers. Front-line resolution of Client e issues.
* Serve as the single point of contact for eClient issues and build / strengthen relationships with both.
* Up to date with client trading activities and passing leads to voice Sales for maximizing client wallet
* Monitoring of Sales Credits, where necessary for Sales, ensuring the customers we are providing priority operational support to are true priority customers in terms of revenue generation.
* Collating weekly and monthly reports (MIS) for monitoring purposes for management Business Awareness
* Understand the market place and customer base in order to help customers meet their business requirements
* Successfully use their knowledge to influence improvements to services provided
* Have and use network of contacts to keep up to date and in touch with relevant changes and improvements
* Make suggestions to Sales based on bottom line improvements
* Up to date with user movements and update file accordingly Problem solving and decision making
* Use existing guidelines / processes for solving routine problems.
* Can identify problems and their causes and do not avoid them
* Can analyze situations and identify which may need 'upward referral'
* Consult others for help when unclear about way forward
* Prioritize problems/issues and do not try to deal with everything
* Continually improve judgment by reviewing past actions/decisions Customer focus
* Measure success in terms of customer satisfaction
* Able to deal satisfactorily with customer grievances by maintaining a relationship and gaining their trust and respect
* Encourage an environment of identifying internal and external customer needs
* Seek out data from customer networks and the market place at large
* Can negotiate win: win outcomes with customers Team working
* Keep other groups informed about the team's work
* Support individual diversity so everyone feels valued for their different contributions
* Listen and act on information from team members Communication
* Communicate well, share information and ask for peoples' views
* Encourage others to air conflicting points of view
* Can summarise ideas and events to draw out main points
* Can adapt communication style to influence others' decision making outside immediate team

Requirements

* Language skills would be a distinct advantage (Arabic, Hindi/Urdu)
* Minimum 5 years operational experience or strong customer service background
* Customer Service skills.
* Clear, confident presentation skills
* Professional attitude and business acumen a must

Closing Dates
The closing date for applications is 09/05/2015. Please note all closing dates are given in Hong Kong time (GMT + 8 hours). We aim to respond to successful applicants within four weeks and will keep a record or your application in our database so that we can contact you when suitable vacancies arise in future.

Diversity and Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.

About the Company

Standard Chartered Bank started in 1958 in UAE with its first branch in Sharjah. The Group’s business gradually increased in Dubai with the opening of several branches and today, Dubai is the administrative hub of the Middle East and South Asia Region. In its 43rd year, the Bank enjoys the position of having the most extensive branch network among foreign international banks in UAE with 10 branches emirate-wide.

Standard Chartered is an international bank, focused on the established and emerging markets of Asia, Africa, the Middle East and Latin America with an extensive global network of more than 600 offices in over 50 countries. The three principal business groups are Global Markets, Personal Banking and Corporate and Institutional Banking.

In UAE, we are one of the leading banks, offering an extensive range of products and services for personal customers, local companies, multinational corporate and financial institutions.