| Director of Professional Services | |
| NSI Dubai, UAE Ref: KP709-52 |
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The RoleThe RoleMy client is a Multi-National Software development company predominantly involved in the financial services arena. They are current seeking a Director of Professional Services to help build, manage and grow existing delivery capacity across the region. Experience from a technology perspective in the banking and finance arena is mandatory. The key responsibilities include: KEY RESPONSIBILITIES: Manage the supply, demand and execution of Professional Services in Middle East: Demand creation: - Ensure PS Net revenue targets are achieved through proactive management and entrepreneurial ability - Responsible for submitting accurate forecast numbers on both realization and revenue to Segment PS manager and direct report - Requires strong sales ability in closing large or complex deals from creating and presenting value propositions through to contract closure - Works proactively with Middle East account management and sales functions - Ensure accurate estimation of effort, costs and revenues on all ME projects involving banking software products - Ensure adherence to the bid estimation procedures, tools, etc and ensure they are executed effectively and in a timely manner - Opportunity awareness and creation through defining repeatable services value propositions and tailored to the Middle East market - Ideally brings a strong network of IT and business professionals and client opportunities Supply management - Manage a team of consultants in ME and creates a high performance culture within the group - Responsible for the team realization and utilization, managing the bench to ensure the highest possible effectiveness of all consultants (Local and various resource pools) - Track, maintain and develop the skills within the group especially ensuring broadening the skillsets of the group through cross-skill initiatives - Manage and support team members in meeting individual, team and organizational objectives, providing professional and personal development, creating opportunities and removing barriers to success. - Successfully mentor to assigned mentorees - Ensure PPE (Project Performance Evaluation), APE (Annual Performance Appraisal) and CDP (Career Development Programs) are completed on-time - Manage costs of the group especially salary increases, travel, compensation plans, etc, and participate actively in the yearly budgeting cycle - Translate, communicate and reinforce the goals, values and priorities of the organization. - Foster and promote a culture based on knowledge acquisition and transfer - Work closely with the training manager and resource manager to ensure skills development activities are effective and appropriate with demand Project Execution - Overall management and accountability for all ME projects relating to our banking software products within the region - Take active and billable part of certain projects where PM or high standard quality skills are required - Responsible for customer satisfaction in all professional services engagements - Works with project directors, who are responsible for Quality Assurance on all projects and proactively ensures project risks and commercial success are actively monitored and managed. - Work with the product business unit and client support in resolving bugs / modifications. - Seek continuous improvement in the processes, methods and standards applied to project delivery. - Ensure timely collection of all accounts receivables relating to projects owned. - Through excellent Management practices, promote a culture of excellence, quality and professionalism - Expected to maintain and build strong customer relationships within the larger engagements. The role encompasses generous tax free salary + excellent benefits please apple now online. KEY METRICS: 1. Deliver strong profitable revenue for Professional Services Targets to be agreed. 2. Ensure team realization target achieved. 3. Qualitative deliverables: Projects success rating of 85% or over for closed projects of Middle East portfolio of projects. |
RequirementsRequirementsKEY SKILLS AND BEHAVIOUR: GENERAL: Leadership and management skills Excellent interpersonal and communication skills Ability to build and maintain strong client relationships Excellent risk management and issue resolution capability Strong sales capabilities Strong networking capabilities Excellent problem solving capability - Identifies the issue and thinks it through sequentially - Differentiates the symptoms from causes - Identifies problems, gathers facts and other appropriate resources needed to resolve issues - Understands available options and recommends/implements solutions - Follows established processes and procedures - Thinks outside the box Excellent training and presentation skills Listens to ensure understanding prior to making decisions or taking action Is diplomatic in communications Culturally sensitive. TEAM MANAGEMENT: Lead by example Communicate frequently Hires will be one of the most important decisions you make. Manage a pipeline of potential consultants Provide regular performance feedback specific behavioural critique Establish clear performance goals and performance improvement. SMART objectives. Specific performance goals and targets Support and encouragement Remember the importance of recognition and catch people doing something right Work with your manager to ensure your tasks and responsibilities are schedulable Lead by example never ask someone to do something you are not prepared to do yourself BUSINESS KNOWLEDGE: Solid understanding of Corporate and Banking Applications (Treasury, Risk, Core Banking, Investment Management, trading and capital markets) Good Financial Services business knowledge Understanding of Business Processes and Accounting practices Demonstrated strong breadth, knowledge and experience in Corporate and Banking application implementation Knowledge of Project Management methodologies. Awareness and appreciation of financial markets within the region |
About the CompanyAbout the CompanyEstablished in 1999, NSI is a leading international consulting group specializing in talent management services and providing skilled resources around the globe. We have thriving operations globally, enjoying success through a network of major cities world wide and clients range from small businesses to major multinational companies and governments. These clients are served by NSI , leading specialist brands in Information Technology, Telecommunications , Banking, Finance, HR and Legal staffing. Our business continues to grow significantly but we have never compromised our "quality". Specialist expertise is combined with ethical behavior, high operating standards and a range of "added value" features, all of which underpin our flexible, personal service to our clients across the world. |
This Position is closed or expired
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