Job closed
Ref: HP698-8336
Job description / Role
FAMCO (Al-Futtaim Auto & Machinery Co.) is a market leading supplier of products & services to a diverse range of industries & commercial undertakings covering the transportation, construction, manufacturing, warehousing, oil & gas and marine sectors. FAMCO serves these industries with world-class brands like Volvo Trucks, Volvo Buses, Volvo Construction Equipment, Merlo, Ingersoll Rand, Linde, Dexion, Yanmar, Himoinsa, Stanley Proto, Fenner, Bruynzeel, Mobel Linea, Meco, Bott, Stertil, Hart & Nassau.
FAMCO has operations in Dubai, Abu Dhabi, Al Ain & Ras Al Khaimah. The company's development and success has been based on an in-depth understanding of customer needs and the dedication of its skilled staff.
FAMCO is committed to providing outstanding second-to-none service levels to customers and to maintaining quality, safety and environmental standards at the highest possible levels. FAMCO is an ISO 9001:2008 & ISO 14001:2004 certified company.
Reports to: Managing Director FAMCO
Direct Reports: National/Regional Sales Manager(s), After sales Manager, Service Manager.
Department: Storage & Handling Equipment - FAMCO UAE
Location: Dubai
Job Purpose:
To manage all SHS Unit & Project Sales, Aftermarket and Service activities within the UAE. Scope includes development of strategic plans, preparation of annual budgets and business plans and the setting and monitoring of business objectives and KPI's. The role holder will be responsible for the total management of SHS Profit & Loss account
JOB DIMENSIONS:
* Direct Reports: 3
* Total Reports: 28
* Financial Dimensions: Full P&L responsibility (Sales, Spare Parts and Workshop Sales)
Description:
* Assuming country wide sales and profit responsibility for the Division; preparation of annual forecasts, budgets and targets (Sales, Service & Parts), and ensuring they are achieved and exceeded.
* Manage SG&A costs in line with budgeted contribution levels
* Implement and maintain effective credit controls to ensure positive cash flow with minimum capital employed.
* Exploring new business avenues- initiating market research, feasibility studies and business plans.
* In conjunction with National Service & National Aftersales Managers, developing & implementing customer support strategies (Customer Support Agreements, Spare Parts Campaigns, Consignment Stock Proposals etc)
* Stock Planning and managing stock turn days
* Key Account Management (including negotiation & finalization of key contracts)
* Management of customer complaints and analyzing complaint statistics
* In conjunction with the Finance Manager and the MD, setting and controlling key performance indices - KPI (financial and business specific)
Job Context:
* BUSINESS OBJECTIVES:Â Job holder manages Human, Financial and Commercial resources to maximise the market opportunities.
* PLANNING AND BUDGETING: The job holder formulates strategies encompassing Operation, Facilities and Personnel to meet the future needs of the business. Job holder interacts with other departmental heads especially key functional roles such as Rental Operations Managers, Aftersales GM, Inventory & Logistics Manager and Finance Manager to discuss market trends.
* SALES AND MARKETING: The job holder keeps close contact with the trade, and obtains market intelligence to establish customer needs and to formulate strategies
* PROCUREMENT PLANNING, SOURCING AND INVENTORY:Â Job holder keeps track of market trends, and customer needs & preferences. Monitors the Assets inventory level centrally and at all locations in UAE
* CUSTOMER SATISFACTION: Job holder reviews the CSI results and implements customer approach strategies accordingly.
Requirements
Minimum Qualifications and Knowledge: Preferably an Engineer, a business administration qualification will be an added advantage. Must have extensive knowledge of Storage & Handling equipment and knowledge of key industry sectors, particularly Logistics.
Minimum Experience: At least 12 years of industry experience (Storage, Handling or both) of which past 5 years should be in a senior management capacity with full P&L responsibility.
Job-Specific Skills: Knowledge of industry specific performance indices such as market share, aftermarket absorption, parts & service retention. Should be familiar with some dealer operating standards. Awareness of P&L in an equipment environment. Understands the supplier-dealer-customer dynamics
Behavioural Competencies: Extrovert, articulate, people oriented, ability to work under pressure, possesses good interpersonal skills, multi- cultural, enjoys working with numbers, strategic thinker.
About the Company
Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.
The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.
The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.