Divisional Quality Assurance Manager

Alshaya

Kuwait

Ref: GP435-3860

Job description / Role

Employment: Full Time

Divisional Quality Assurance Manager - CFP - Kuwait

With more than 750 cafs, stores and restaurants the Alshaya Food division offers a range of roles for different hospitality backgrounds. Brands such as The Cheesecake Factory, Starbucks, P.F. Chang's, Pizza Express and Shake Shack provide everything from quick service and casual up to fine dining. We launched many new brands in recent years and have exciting plans for 2015.

As Quality Assurance Manager for Alshaya's Central Food Production facility, you will be responsible for all matters relating to food safety, hygiene and food regulation, by providing functional expertise and leading Quality and Safety Assurance activities deemed necessary by the Food Division in order to achieve their business objectives.

Your responsibilities will include:
* Setting quality assurance policies, compliance procedures and audit measures within the guidelines provided by Alshaya and relevant country laws
* Ensuring all Alshaya, Host Brand and international standards relating to food safety and hygiene are adhered to
* Generating reports and providing clear guidance that allows the Business Managers to effectively manage the business from a Food Safety perspective
* Managing and developing of a team of Quality Assurance staff
* Investigating complaints from customers to ensure that root causes are addressed and outcomes and trends are reported
* Interacting with other Quality Assurance Managers on common issues within the business and bringing innovation to improve QA function.

In this role, you will also be required to maintain robust HACCP programme and compliance with ISO 22000 and HACCP certification requirements; actively manage any product recalls that occur on products from this facility.

Requirements

* A Degree in Food Engineering or related discipline
* Minimum 4-5 years' work experience in a similar role or 10+ years in a related role
* Able to conduct and coach effective audit
* Familiar with best practice within a high care manufacturing environment
* Experience of effectively managing a team.

About the Company

As a leading international franchise operator, with nearly 90 of the world’s most recognised brands in its portfolio, Alshaya Group brings great shopping, dining, leisure and hospitality experiences to millions of customers across the Middle East & North Africa, Russia, Turkey, Europe and beyond.

Alshaya Group is a dynamic multinational business and family owned enterprise with a consistent record of growth and innovation. For 35 years, Alshaya has been a pioneering force in brand franchising, using its exceptional knowledge and experience to expand at pace.

Our portfolio of well-loved international brands includes Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Pottery Barn, KidZania and, coming soon, Hampton by Hilton.

From one retail franchise store opened in Kuwait in 1983, Alshaya Group has consistently grown and diversified and today offers customers an unparalleled choice of brands across multiple sectors; Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings, Leisure & Entertainment, and Hotels. A diverse, skilled team of 53,000 people from 120 nationalities support more than 4,000 stores, cafes, restaurants and leisure destinations, a growing online business and a commitment to delivering great customer experiences.

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