Driver – Hertz

Job description / Role

Hertz is the worldwide market leader in car rental and leasing. It has been in operation since 1918. With over 7,000 locations in more than 150 countries Hertz manages over 700,000 vehicles around the world.
The Hertz UAE franchise started in 1993 and has grown into an operation that is the top car rental and leasing company in the UAE. Hertz has the largest purpose built rental facility in the Middle East.The company continues to strengthen its position in the market by consistently introducing innovative and customer focused services, as well as regularly training its staff at all levels.We are currently looking for a Driver to work within our Hertz operations, based in Abu Dhabi, UAE.
Your main duties and responsibilities will include:

1. Vehicle check in and check out

* Ensures that the vehicle change over report is properly filled out by properly recording any additional damages.
* Ensures that the Drivers Log Sheet is updated with each check out/check in transaction.

2. New Vehicle Delivery

* Ensures that the new vehicle is properly checked on site before delivery
* Maintains proper record of the registration number and check out KMS on the Vehicle damage report
* Gets proper acknowledgement from the customer on the Vehicle Delivery note
* Maintains proper record of the delivery on the Drivers Log sheet.

3. Vehicle collection on Lease/Rental agreement termination

* Ensures that all damages along with the check in KM are properly recorded on the Collection report.
* Gets proper acknowledgement from the customer on the collection report
* Maintains proper record of the collection on the Drivers Log Sheet.

4. Customer complaints and resolution

* Ensure all policies and procedures are strictly adhered to ensure customer satisfaction
* Where required customer challenges are escalated to the coordinator/CSR as per process agreed.

5. Grooming and Al-Futtaim way behavior

* Shows up to work in proper uniform as per agreed uniform policy and is properly groomed.
* Ensures strict compliance to the set AF Way behaviours.

Requirements

To apply for this role candidate should have the following skills & experiences:

Key Competencies

* Good English communication skills
* Basic knowledge in computer
* 2 years driving experience within the service industry
* Employee must possess a valid U.A.E. driver's license class 3 & 5

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.