E-Commerce Analyst

Job description / Role

My client is a leading shipping company seeking an E-commerce Analyst. The primary function of this position is to be responsible for understanding high level e-commerce/web data and provide analytical support in translating it into meaningful business insights. Assist the E-Commerce Manager in developing business processes of e-commerce throughout the company, and influence customers to use e-commerce processes. Good understanding of standard e-commerce marketing.

- Assist the E-Commerce Manager to develop plans to expand the usage of e-commerce by customers, including product enhancement, training of sales staff to promote the usage of e-commerce and direct engagement with key customers who are potential e-commerce users.
- Support the E-commerce manager in fostering senior stakeholder support and internal acknowledgement for any new developments within the Ecommerce portfolio
- Collect feedback on product functionality from cluster/agency staff (and customers).
- Provide problem solving/helpdesk support when requested by e-commerce manager and escalate most important issues or recommendations.
- Monitor the levels of usage of the different e-commerce products against targets, propose adjustments to plans in order to reach targets and execute adjustments as per e-commerce manager instructions.
- Gather inputs on e-commerce development for sales strategy under supervision of e-commerce manager.
- Knowledge on web development, web maintenance and content management
- Capable of liaising with Technical solution providers, internal as well as external to deliver business needs
- Point of contact for testing all ecommerce solutions prior to being released into the production environment

Requirements

Minimum Qualifications:
- University degree in a business related field.

Minimum Experience:
- 4+ years of total experience and one year in a position related to e-commerce activities is an added advantage

Job-Specific Skills:
- Understanding of customer service skills/processes
- Good Communication skills to interact with different departments/units and gather information and accordingly provide solutions

If this role is of some interest to you please apply within.

About the Company

Mackenzie Jones Middle East has decades of recruitment expertise in various industry sectors. Along with a deep understanding of key market sectors and regions, we never forget to treat clients, companies and candidates as individuals who have unique needs.

So we always listen, constantly learn, occasionally challenge and frequently advise. Its all part of a service renowned for its courtesy, consideration and dedication. Based in Dubai since 2006, our office covers the GCC and Levant countries and with the right regional expertise, we are the leading specialists.

Were growing rapidly because people appreciate our honesty, commitment and results.