Job closed
Ref: NP014-01
Job description / Role
Responsible for the Business Processes of e-commerce throughout the company, and for leading initiatives to convert customers to using e-commerce processes
Description
Develop plans to expand the usage of e-commerce by customers, including product enhancement, training of sales staff to promote the use of e-commerce and direct engagement with key customers who are potential e-commerce users
Lead the development of the company's e-commerce products (Product Enhancement Proposals) and ensure that they remain at the leading edge of available products
Consult regularly with cluster/agency staff (and customers) to ensure feedback on product functionality
Manage the company's involvement with INTTRA
Provide problem solving/help desk support as appropriate
Monitor the levels of usage of the different e-commerce products against targets and adjust plans as needed in order to reach targets
Provide input to Sales strategy on e-commerce development
Adoption levels by products by channels (actual vs target)
Direct reports: e-commerce analyst
Working relationships: IT staff, Central sales managers, Cluster and Agency sales staff
INTTRA staff; customers requiring support for e commerce development
Product Enhancement Proposals to be developed, subject to final approval by Head of Sales and Marketing
Requirements
University degree level
Minimum Five years in a position related to shipping process and/or e-commerce activities
Good communication skills
Customer service skills
Analytical thinking
Inter-personal skills
Customer service orientation
About the Company
One of the leading shipping companies in the Middle East with global presence in Middle East, Far East, Europe, and USA.