E-commerce Manager

One of the Leading Shipping Companies in the Middle East
UAE

Ref: NP014-01
One of the Leading Shipping Companies in the Middle East

The Role


The Role


Responsible for the Business Processes of e-commerce throughout the company, and for leading initiatives to convert customers to using e-commerce processes

Description
Develop plans to expand the usage of e-commerce by customers, including product enhancement, training of sales staff to promote the use of e-commerce and direct engagement with key customers who are potential e-commerce users
Lead the development of the company's e-commerce products (Product Enhancement Proposals) and ensure that they remain at the leading edge of available products
Consult regularly with cluster/agency staff (and customers) to ensure feedback on product functionality
Manage the company's involvement with INTTRA
Provide problem solving/help desk support as appropriate
Monitor the levels of usage of the different e-commerce products against targets and adjust plans as needed in order to reach targets
Provide input to Sales strategy on e-commerce development
Adoption levels by products by channels (actual vs target)
Direct reports: e-commerce analyst
Working relationships: IT staff, Central sales managers, Cluster and Agency sales staff
INTTRA staff; customers requiring support for e commerce development
Product Enhancement Proposals to be developed, subject to final approval by Head of Sales and Marketing

Requirements


Requirements


University degree level
Minimum Five years in a position related to shipping process and/or e-commerce activities
Good communication skills
Customer service skills
Analytical thinking
Inter-personal skills
Customer service orientation

About the Company


About the Company


One of the leading shipping companies in the Middle East with global presence in Middle East, Far East, Europe, and USA.
This Position is closed or expired