Job closed
Ref: NP982-38
Job description / Role
The ERP Coordinator acts as coordinator between the requesting department user and the ERP support vendor by raising relevant issues/requirements through support vendors Helpdesk system. Designs, develops and implements AX ERP customized reports. Monitors progress for the ERP system, and evaluates and recommends changes to current / future ERP system requirements to meet organization needs.
Responsibilities are:
1. Ensures customization, extension, modification, localization or integration to the existing systems and develops reports using Dynamics AX Reports to cater to business specific reporting needs.
2. Ensures Sure step methodology with all its processes and artifacts like Gap-Fit Analysis, FRD, FDD, etc.
3. Provides ongoing support and enhancements for the ERP system.
4. Ensures that all calls are raised to support vendor through their helpdesk system; maintains adequate records.
5. Acts as interface between vendor and users. Coordinates with support vendor for all technical details and user requirements
6. Acts as a resource to functional area of expertise for resolution of inquiries, problems or issues. Stays updated on process flows to ensure that best practices are adopted for the organization to get the best use out of the ERP system
7. Trains and orients users on functionality and use of applications.
8. Assigns user rights, passwords & access rights to user as approved by the requesting HOD
9. Generates ad hoc and comprehensive reports as per user requirements.
10. Monitors integration points with legacy systems and fixes bugs/errors accordingly.
11. Meets with department representatives to review business strategies, define business needs, translate needs into technical specifications, determine technology solutions, and develop corresponding project plans.
12. Maintains project charters for project startups and project closures.
13. Develops technical and operational support documentations for analyzing and developing test and evaluation procedures.
14. Facilitates and conducts trainings and workshops/sessions for users.
15. Participates in all ERP implementation steps as assigned
16. Maintains and updates training materials/manuals and Implementation documents submitted by the implementing vendor.
17. Prepares detailed customized technical reports as per user requirements
18. Attends meetings as required.
19. Performs such other duties as may be assigned
Requirements
EDUCATION:
Bachelors Degree in Computer Science / Computer Applications or other relevant degree/diploma qualification. AX ERP certifications desired.
EXPERIENCE:
- 4-6 years experience in ERP technical and functional support. 3 years experience & knowledge in designing and developing AX ERP customized reports.
- Experience in MS Dynamics AX with at least 3 full implementation of MS Dynamics AX with complete lifecycle starting from diagnostic to deployment and support.
- Experience with Dynamics AX functional domains like Finance, SCM, Procurement & Sourcing, Production, Retail Management, Sales and Marketing, Enterprise Asset Management etc.
- Experience in technical consultation like X++, Morph X, AX IDE, SSRS for customizations required in AX implementations.
Technical Skills:
- Good understanding of AX IDE, Morph X, and/or X++ in AX 2009 or later
- Proficient in underlying coding language with a thorough understanding of the underlying technical architecture of AX Applications.
- Technical expertise in Financial modules, Retail, Production & manufacturing and Supply Chain modules.
- Administrative Skills: Good Analytical, Problem Solving, Multi-tasking, Quality - Focus and Coordination skills; Ability to work under pressure and Attention to detail
Soft Skills: Good communication and inter-personal skills.
Computer Skills: MS Office, MS Project, MS AX dynamics
Language Skills: Good in Written and spoken English
About the Company
A leading retail company in Kuwait.