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Job description / Role
The ERP support specialist will be primarily responsible for providing internal support to users using Visual Dolphin ERP. These users will range from senior management or junior employees. The role may require training staff (post internal training), communicating additions to the ERP (new features) to management, making recommendations on reporting methods, best practices and improvements to existing processes.
Other responsibilities are:
- Internal support to MENA users
- Liaise with Dolphin Solutions team regarding ugprades, escalating issues,
- BI: pivot tables, dashboards
- SQL Server queries used for reporting
- Basic Crystal Reports skills (adding logo, modifying address)
- Understanding management requirements and applying the ERP features to meet these requests
Requirements
Internally, the ERP specialist will and should interact with all levels of the organization.
Externally, he/she will interact with Dolphin Solutions team.
At least BSc in Computer Science or Business Computers with 5 years relevant work experience.
Training & Knowledge:
- ERP in general
- SQL Server or similar relational databases
- Crystal Reports preferred for reporting
- Advanced to expert in Excel
- Knowledge of accounting principles (general ledger, trial balance, income statement, balance sheet, aging of payables/receivables )
Ideally this person will also have a strong understanding of accounting principles, as well as Media/Advertising requirements to a certain extent.
This role may require some travel regionally within MENA. This is an urgent role and we are looking for someone who can start within 30 days.
About the Company
MENACOM, part of WPP and Y&R Brands, with headquarters in Dubai, is the Middle East and North Africa region’s leading communications conglomerate. The group includes advertising agencies Young & Rubicam, Intermarkets and Partnership; public relations firms ASDAA Burson-Marsteller, Raee and Polaris; direct marketing specialists Wunderman; media specialist firm mec; and interactive firm Tattoo.
With over 940 employees in its network of 33 offices, MENACOM provides marketing communications services in 13 countries across the Middle East, Levant and North Africa.