Emergency Services Outreach Leader

Job description / Role

OnStar Middle East - GM

OnStar, a wholly owned subsidiary of General Motors, is the world’s leading provider of connected in-vehicle safety and security services. OnStar works closely with the Emergency Services sector (including emergency dispatch, law enforcement, fire and rescue services) to offer safety and security services to over 6 million subscribers in the United States, Canada and China. OnStar is now hiring a representative in the Middle East to help create a database and establish relationships with Public Safety agencies that will be required to offer OnStar services in the Mideast. Countries to receive this service will include Saudi Arabia, Kuwait, United Arab Emirates, Qatar, Bahrain, and Oman. Please see the attached job description for more information about this position.

General Position Overview

The candidate will act as one of the principal contacts externally to Emergency Services associations and agencies for the purpose of database development and maintenance, education, problem resolution and general relationship building. The benefits of these relationships are establishing OnStar’s operational efficiencies in supporting Subscriber emergency calls and creating our brand equity in the Mideast.

Key Job Elements:

In particular the candidate will:

•Attend immersion training to obtain a sound grasp of the OnStar business model and a strong understanding of OnStar’s Emergency and Security services and technologies.
•Lead the regional effort to develop an emergency services and commercial database of jurisdictional boundaries and contact information for use by OnStar.
•Establish strategic relationships with appropriate emergency communication centers, law enforcement, emergency medical and fire service agencies in preparation for OnStar’s launch in the region.
•As appropriate, establish relationships with the commercial counterparts to these agencies to understand alternative service delivery options and protocols.
•Confirm accuracy of translation/localization of marketing materials and correspondence to the regional language (Modern Standard Arabic). Translate documents of limited size as well as provide interpreting at meetings which involve non-Arabic speaking colleagues from the headquarters’ team, as required.
•Coordinate and manage participation in appropriate conferences, seminars, meetings and other gatherings. Work with marketing and finance representatives to ensure that all appropriate arrangements are in place to support OnStar’s participation.
•Address questions and concerns both from internal and external sources regarding emergency services matters.
•Support accurate, timely and ample communication between OnStar and our emergency service partners and act as an ambassador for the company.
•Create annual recommended outreach plans to further foster these relationships.
•Follow-up with appropriate individuals within OnStar to ensure that our performance and interface to these agencies follow adopted policies and processes.
•Communicate progress and changes with these relationships to all relevant parties.

Requirements

Qualifications:

•Bachelor’s Degree or equivalent
•Appropriate native language fluency (Arabic)
•Extensive familiarity with the region
•Ability to conduct business in written and spoken English

Additional Candidate Qualifications:

•Prior experience in an Emergency Service Community
•Strong presentation skills
•Well-organized with an eye for detail
•Well-developed oral and written communications skills
•Strong interpersonal skills and a positive and self-confident personality
•Good practical judgment
•Flexibility for significant local and international travel 50-60%
•Self initiative to stay on top of issues
•Capability to make decisions and take leadership to resolve issues
•Ability to operate in a fluid and semi-independent environment

Preferred:
•Prior experience with professional trade association
•Previous experience in a position with multiple responsibilities for diverse activities
•Previous experience in a training environment
•Previous experience in customer relationship management

About the Company

General Motors Company (NYSE:GM, TSX: GMM), one of the worlds largest automakers, traces its roots back to 1908. GM and its strategic partners produce cars and trucks in 31 countries, and sell and service these vehicles through the following brands: Buick, Cadillac, Chevrolet, GMC, Holden, Isuzu, Jiefang, Opel, Vauxhall and Wuling. GMs largest national market is China, followed by the United States, Brazil, the United Kingdom, Germany, Canada and Russia. GMs OnStar subsidiary is the industry leader in vehicle safety, security and information services.

With its global headquarters in Detroit, GM employs 209,000 people in every major region of the world and does business in more than 120 countries. GM is headquartered in four major locations: GM Europe; North America (GMNA); South America; and GM International Operations (GMIO) is located in Shanghai, China. GMIO covers Asia Pacific and Middle East.

GM Middle East started in 1920s and the brands that are sold in the region are Cadillac, Chevrolet and GMC supported by a unique set of customer-focused services. GM parts and accessories are sold under the GM Parts and ACDelco brands. The regional office in Dubai covers the companys operations in Bahrain, Iraq, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, UAE and Yemen in 20 dealerships.

GM has 2 facilities here in Middle East one is in Dubai World Trade Centre and the other, Middle East Distribution Corporation, which is located in Jebel Ali.