Muscat, Oman

Ref: GP462-138

The Role

The Role

Role Purpose:

Taking care of Directory Assistance for DQ System for our call center and Billing System Operational Activities

Key Responsibilities:

. Taking care of Directory Assistance of DQ System for call center
. Taking care of all our billing application Arbor / OM Interfaces, SAS, Monitoring Orders, etc ..
. Interacting with Mediation Team, handling corresponding scripts and Monitoring Orders
. Makes sure that all the files will be processes successfully in every month
. Monitoring all orders are related to Reconnection and Disconnection
. Maintaining Check list processes for all systems and applications
. Delivering and preparing bill related documents to various agencies



Job Knowledge:

. Should have sound knowledge on UNIX concepts
. Should have worked on UNIX/ORACEL applications
. Should have strong knowledge in Shell Scripting and Operation Activities
. Should be aware of Directory Assistance

Interpersonal Skills:

. Very good written and oral communication skills
. Good analytical and problem solving skills
. Team work
. Planning and organization skills
. Customer service orientation


. Bachelor's degree in Computer Science / Telecommunications or equivalent


. Should have at least 36 months of experience, should be aware of Billing System Operational activities

About the Company

About the Company

Omantel is the pioneer of total communications solutions in the Sultanate of Oman. We have the widest choice of state of the art services with the broadest network coverage. We listen to understand your needs and value feedback. We strive to deliver on our promises.

Omantel (as both Omantel and Oman Mobile) has offered the full spectrum of telecommunications solutions to the people and businesses of Oman since the dawn of the Renaissance in 1970. Over the years, as the pioneering telecommunications supplier, we have striven to connect even the most remote communities to each other and to the rest of the world. As a pillar of the Omani economy, Omantel has been a leading player in Oman’s progress and national development.

The Omantel logo, embodies the Omani heritage, in the form of the Khanjar. Our color palette, blue and orange, signals our dedication to professionalism and progression as well as a vibrant spirit. The Omantel name, combined both in Arabic and English, is cradled and encapsulated in our new brand symbol reflecting a caring mindset.

Our tagline reflects also our philosophy of togetherness as this is at the heart of everything we do – as we lead the way in bringing individuals, families, businesses and regions ever closer together using leading edge technology for communications.
This Position is closed or expired