Entry Clearance Officer
UK Border Agency (UKBA)
Abu Dhabi, UAE
Ref: KP009-27
UK Border Agency (UKBA)

The Role


The Role


Entry Clearance Officers – 2 years Contract

The Role

There are a number of positions available with starting dates of January / February 2012. If you are selected for this position, we will be able to employ you as long as you:

• Pass a written aptitude test and a comprehensive training course;
• Receive the appropriate level of UK security clearance;
• Are available to join on our stipulated start date;
• Obtain a valid UAE police clearance certificate.

MAIN JOB DESCRIPTION

To provide high quality, efficient and non-discriminatory visa application processing which meets published standards and to provide all applicants with a firm, fast and fair service.

Duties and Responsibilities:

• To assess and resolve visa applications within agreed benchmarks. You must be able to analyse information and reach a decision quickly and be able to justify this decision both orally and in writing. Visa Officers are expected to meet challenging daily workload targets;
• To ensure that all correspondence is considered and reports or replies prepared within targets, in clear and concise language;
• To deal professionally with all callers, whether on telephone or in person, to the Visa Section, ensuring that people are treated fairly and responding sensitively to differences;
• Liaise with the Visa Application Centre, Travel Agents, Schools, Colleges and other internal / external stakeholders;
• Line management of support staff, Entry Clearance Assistants.

Requirements


Requirements


Requirements

The skills we are looking for.

The ideal candidate will be:

• A good communicator with excellent spoken and written English. Please submit with your application either an IELTS certificate at a minimum of level 6.5 or an equivalent qualification, or evidence of secondary/higher education in the medium of English;
• Computer literate with accurate typing skills of at least 25 words per minute. Please provide evidence of typing skills of at least 25 words per minute (i.e. the Pitman elementary level typing speed). You can check your typing speed by entering the words ‘typing test’ into a search engine such as Google and selecting one of the providers of free typing speed tests. You must print out your result as evidence of your competence and bring it with you to the interview;
• Able to work quickly and reliably with little supervision and meet challenging targets on a daily basis;
• Capable of making quick decisions in accordance with set rules and able to show that these decisions are fair and just on all occasions;
• Able to work well under pressure;
• An effective team player;
• An excellent representative of the Visa Section, the British Embassy, and of the UK Government.

Key Competences:
Well Judge Decisions
Lead on Equality and Diversity
Develop and Maintain Good working Relationships
Customer Focus
Review and Recognise Performance

Working Hours and Remuneration
Conditioned working hours are 38 hours per week. Standard working hours are from 07.30am until 2.30pm on Sunday to Thursday. However, there may be a requirement for working on Saturday with a compensatory day off during the week. There will also be a requirement for working a late shift, which is currently 1400 to 2100, for one week in every ten

The Embassy aims to offer an attractive working environment and remuneration package for this role, including: salary of AED 11,360 per month, inclusive of all allowances, Band 14; performance bonus; five weeks’ vacation per annum; medical insurance; free, on-site parking (subject to availability); and free access to on-site swimming pool, gymnasium and sports facilities.

The successful candidate will be required to undergo security vetting procedures.

The closing date for applications 14th November 2011. Interviews to start from the week commencing 20th November 2011.

The British Embassy Abu Dhabi is an equal opportunities employer, dedicated to a diverse workforce. We welcome all applications irrespective of race, colour, gender, disability, religion, belief, marital status, creed or age

About the Company


About the Company


UK Border Agency (UKBA) operates visa-processing sections in British Embassies and Consulates overseas. We are expanding our Abu Dhabi operation to become a regional processing centre. By the end of 2009 we expect it to be handling up to 250,000 visa applications per year with a team of over 100 staff. Our team is committed to providing a first class service, and is expected to be flexible and hard working. We are always prepared to react positively to change and try new ways of working.

This Position is closed or expired