Ericsson 2G, 3G BSC/RNC Engineer
Saudi Networkers Services (SNS Group)
Note:- Please apply only if your Ericsson BSC/RNC Experience
Customer Support Delivery:
• CSR handling and escalation
• Emergency handling
• System Support
• Software update Management and Roll Out
• SLA fulfillment
• Customer/Subscriber complain troubleshooting
• Assure, extend and Secure Customer Support
• Work with SDM according to CNS guidelines
• Preventive maintenance
• ISP reporting
Complete O&M of Ericsson BSC and RNC, Ericsson BTS and NodeB
Fault Restoration / TT handling / Alarm handling
Configuration Management (Retune of Access Network)
Work Order(WO) and Change Request(CR) handling
Incident Management (& Post incident reviews) & MI (Major Incident) handling
2nd level troubleshooting (APZ 212 33c,55,60, APG40, APG43, NWI, Switch)
PAR Handling and technical Impact Analysis.
Ba ckup and Restore Administration. (STS, AP Backup, CP Backup, Audit log)
2nd level Routine/Preventive Maintenance (Health Check)
Software update and Upgrades FNI and Roll Out(Both CP & AP upgrade)
Customer complain Management
BTS Rehoming, BSC migration, Lac split activities
Account and Access Administration (Security Incident Investigation).
Network Performance Monitoring, Performance analysis, dig down the problem and provide solution (CSSR, Call Drop, TCH assignment success rate, TCH drop, SD drop, HO success rate, TCH/SDCCH Congestion/Blocking etc.)
KPI analysis and set improvement plan to reach the target.
BSC capacity expansion/reduction on regular basis (TRA, STM, RPG3, RPP etc.)
BSC Re-homing/ Site Re-homing/Migration, RBS integration
Proficient in using OSS tools like CNA, OPS, SMO, Activity Manager, RPMO(Real Time Performance Monitoring) etc
Proficient in developing OPS script for various status and make report and to make work smoother
Use of Business Object(BO) to collect performance report and make decision.
Prepare MS Capacity Report and drive to Sign off on
About the Company
About the Company
- Saudi Networkers Services Founded in late 2001, SNS was initially established as a joint venture between Networkers International (Networkers MSB) a UK based company and Saudi Networkers Services a Saudi based company.
- SNS has more than 1,600 employees across the MENA region.
- SNS is an ISO 9001 certified company.
- SNS reaches 380 Contractors till the moment in KSA Only.
- Extensive database 70,000+ Active professional candidates.
- Experienced in our field with more than 8 years of doing such a