Job closed
Ref: HP171-32
Job description / Role
1. To provide on a day to day basis a consistently high quality commercial distribution channel between the customer and the FSL Organization by distributing products and services of FSL in order to work for the success of our customer
2. Maintaining customers focus on all times and answering to customers enquiries using the standard guidelines
3. Taking ownership of complaint and queries and proactively following through to resolution
4. Maintaining records through efreight Suite of all transactions and interactions made with customers
5. Ensuring that all customers queries are well-investigated and resolved, and escalating queries if appropriate to supervisor
6. To provide general and support services on a local level when required, in line with the functional requirements of the FSL organization
7. Perform various customer service activities, including up selling and handling new & existing accounts.
8. Handle client problems, answer general inquiries and complaints
9. Maintain, grow, and build long term relationships with account portfolio via phone calls, emails, and job quality follow up
10. Act as a liaison between clients and operations & other departments to ensure efficient service levels are delivered to the clients
11. To check & raise invoices as per company objectives and ensure the same is delivered to the correct person within the delivery deadlines agreed
12. Identifying and escalating consistent or recurring problems with the systems functionality
13. Assisting management and Team Manager with any assigned special projects and providing backup to the team manager when required
14. Additional duties as assigned
Requirements
Graduates/Post graduates with freight forwarding experience in customer role of handling air/sea products.
Candidates should have transferable Iqama with NOC. Excellent spoken & written communication skills.
About the Company
We're an International Freight Forwarding Company offering a multitude of services to meet your business needs. We believe in delivering logistical services on time. That's why customers in over 30 countries around the world rely on our expertise to manage their day to day logistic needs.
Established in 1988, we started out with a vision to deliver exceptional customer value with a zeal for service. This vision has helped us evolve and expand the business over the last 25 years. We have offices located in all the key markets across the world and enjoy a network of exclusive partnerships in every major city, port and hub. Our global presence ensures that our customers enjoy a seamless service experience everywhere, every time and in every country.
Our extensive portfolio of services, rapidly increasing geographical coverage and systematic operations have helped us establish ourselves as one of the leading International Freight Forwarders in the world.