FM Contract Manager

Job description / Role

The FM&T Contracts Manager is an integral part of the contracts department and provides dedicated, high quality commercial expertise for projects across the Facilities Management and Technology Business Units within the Division.

Duties
- Responsible for commercial contracts, agreements and activities within a the FM and Technology Business Units from Gate 6 onwards (Start of Operations)
- Ensure commercial standards, procedures and processes are applied across all operational commercial activities within the Business Units
- Ensure contract compliance with respect to company secretarial, insurance and treasury policies
- Ensure contract commercial compliance from a delivery perspective including an independent reviews/verifications
- Provide commercial advice and guidance to the BU management team and contract delivery teams
- Provide contract education and training at site level
- Responsible for managing all operational commercial activities and solutions including: contract document management, contract performance management, contract change management, contract growth/scope management, sub-contractor /partner contract management, supplier standard T&Cs, customer/subcontractor/supplier contract negotiations
- Determine & drive commercial contract improvement initiatives including managing the impact of contract performance and abatement regime on pricing and profitability; developing mechanisms to improve profitability and reduce penalties
- Ensure post investment reviews are undertaken for all projects and lessons learnt are captured in next appropriate project
- Undertake contract performance and compliance reviews for all projects on a regular basis
- Manage issues, claims and dispute resolution
- Deliver commercial reporting to satisfy Business Unit and Divisional objectives
- Engage and work with internal/external legal counsel as appropriate
- Ensure commercial risks and opportunities are identified and mitigated/managed

Requirements

Knowledge:
- Qualified accountant or equivalent professional qualification
- High level knowledge, understanding and demonstrable adoption of Serco`s governing principles.
- Strong technical grasp of commercial activities
- Strong and demonstrable skills of working with a multi-disciplinary team.
- Experience of working in a multi-site organisation.
- Operational support experience.

Skills:
- Qualified accountant, lawyer or equivalent professional qualification/experience
- High level knowledge, understanding and demonstrable adoption of Serco`s governing principles
- Strong technical grasp of commercial dialogue, negotiating and being the commercial support on large complex projects
- Intellectual capacity and emotional intelligence consistent with the demands of senior management positions
- Familiar with PPP / PFI contract structures
- Ability to provide innovative solutions to complex problems.
- Ability to negotiate to win, compromise, mediate opposing views and resolve conflict.
- Ability to influence and motivate when recommending a course of action.
- Ability to gain customer trust, set expectations, and accommodate requests but also diplomatically decline unreasonable demands
- Ability to work both at a detailed and a strategic level, as required

Experience:
- Overall 7+ years post-qualification management commercial experience in relevant industries and organisations
- Significant commercial operational experience incorporating responsibility for both financial and contractual commercial outcomes and risk management
- Proven experience in the reviewing, drafting and negotiating customer / contractor / service provider contracts and pricing
- Proven experience in delivering commercial improvements on contracts
- Demonstrated experience in working with and leading a multi-disciplinary / multi-national team
- Significant experience in management of contracts and/or sub-contracts
- Experience in business growth success and the bidding/tendering process;
- Project or general management experience desirable;
- Proven experience in stakeholder management and the development and management of senior level relationships in government and business in a highly competitive environment

About the Company

Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos.

Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and - most of all - deliver quality services directly to the public.

Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.

Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.

We have expanded significantly since that time across the UAE, Saudi Arabia and Qatar. We have been supporting the RTA to operate the Dubai Metro since 2009, are preparing to launch the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2016. We deliver Facility Management services to both Cleveland Clinic and Healthpoint Hospitals in Abu Dhabi, large-scale medical facilities in Saudi Arabia and a range of educational and commercial properties in the UAE. We also deliver postgraduate education to Officers in the Qatar Armed Forces through the Joaan Bin Jassim Joint Command and Staff College in Doha.

Focusing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.