Facilities Manager – Soft Services (Female)

Job description / Role

Purpose of Job
The purpose of the job is to provide financial and technical management and expertise on a designated portfolio on behalf of clients, either directly or through the selection and management of outsourced service providers. It further provides soft services management and expertise on new and existing properties managed on behalf of clients, either directly or through the selection and management of outsourced service providers and development of new business and settling down management thereof. Soft Services includes:
cleaning, security, landscaping, waste management, pest control, and associated services.

Key Job Responsibilities
· Management of relevant service providers, ensuring they are competent in their appointed
disciplines and provide JBI and their clients with the correct and most cost-effective service in their
line of business.
· Interact with the occupants to ensure positive relationships are maintained in the Property.
· Design and establishment of suitable operational procedures to ensure that service delivery is consistent in frequency of requirement for their designated areas and devises methods and procedures for effective control of this function from both a cost and effectiveness point of view.
· Manage expenditure on operational matters, in line with JBI’s authority limits.
· Ensure the delivery of high value added recommendations to the client.
· Stays abreast of market and competitor performance for benchmarking purposes.
· Lower operational costs by levering off a large procurement base.
· Analyse tenant / customer satisfaction surveys and implement the necessary action plans.
· Drafting, implementing and management of all service level agreements.
· Drafting, implementing and training of all emergency procedures.
· Provide an effective management resource in the “public areas” and “back of house” for the full
operating time of the University.
· Personally and directly respond to and manage all occupants’ complaints, furthermore ensure that
these complaints are properly resolved to JDI standard.
· Respond to and oversee the initial response to any emergency situation in accordance with
emergency procedures.
· Ensure that help desk and customer service desk staff are meeting required standards.
· Ensure the defined standards and attention to detail is maintained at all times by Security, cleaning,waste removal, parking and electronic surveillance service providers.
· Ensure that all staff and service provider staff uphold the standards required
· Acquire a thorough understanding of the maintenance obligations at the lease/customer agreement to correctly apportion cost for any required work.
· Complete daily shift reports and copy to affected team managers.
· Ensure that any contractor working in the centre complies with the general House rules and the
Occupational Health & Safety Act in terms of Safe working procedures and PPE.
· Raise and address any immediate or outstanding maintenance issues with the help desk follow up with on site maintenance teams and provide face–to–face feedback to tenants.
· Ensure compliance with the company IMS relevant to the position

Requirements

Knowledge, Skills and Experience

The ideal candiate would be an Arabic Speaking Female candidate that meets the criteria below.

· Relevant Technical Qualification with 2-3 years operational delivery experience.
· Management of Cleaning, Security, Waste management, Landscaping, Pest Control, and associated services.
· Experience in retail, commercial and industrial properties
· Good communication skills
· Computer literate – MS Office and CMMS software
· Technical ability
· Flexibility to work on a shift basis with other shift managers to ensure a continuous service from 8h00 to 24h00 daily 7 days a week.
· Good problem solving skills
· Contract Management
· Ability to work without supervision
· Good people skills
· Management experience
· Ability to compile and manage a budget
· Development of strategic plans and long term objectives

About the Company

Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos.

Serco customers are looking for expertise in managing their people, processes, technology and assets more effectively. We advise economic decision makers, design innovative solutions, integrate systems and - most of all - deliver quality services directly to the public.

Serco supplies to governments, government enterprise, agencies and companies who seek a trusted outsourcing partner with a solid track-record of service excellence. Serco people offer operational, logistical and technical expertise in the Transport, Justice and Immigration, Defence, Education and Healthcare industries as well as in the commercial sectors of Facilities Management.

Serco Middle East have been in the Region since 1947, starting out delivering Air Traffic Control Services in Bahrain; a service we are proudly still running today and have expanded to include many other Airports in the region.

We have expanded significantly since that time across the UAE, Saudi Arabia and Qatar. We have been supporting the RTA to operate the Dubai Metro since 2009, are preparing to launch the flagship Saudi Arabia Passenger Rail service from Riyadh to Qassim in 2016. We deliver Facility Management services to both Cleveland Clinic and Healthpoint Hospitals in Abu Dhabi, large-scale medical facilities in Saudi Arabia and a range of educational and commercial properties in the UAE. We also deliver postgraduate education to Officers in the Qatar Armed Forces through the Joaan Bin Jassim Joint Command and Staff College in Doha.

Focusing on our core values, and creating a positive environment for employees to thrive, we look forward to a bright future as we continue to grow with the region.