| Facility Maintenance Coordinator – MEP Maintenance | |
| Al Futtaim Group Doha, Qatar Ref: HP698-3989 |
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The RoleThe RoleAl-Futtaim Engineering is multi disciplinary engineering organisation which has been operating throughout the United Arab Emirates since 1974. As a member of the Al-Futtaim Group, we enjoy the benefits of being a part of one of the leading business houses operating in the lower Gulf Region.Through our five divisions, we offer a wide variety of products and services in the construction, commercial and industrial sectors. Our involvement in numerous large scale projects in the UAE has given us a wealth of experience. From Scaffolding to Elevators and Security Systems to Air-conditioning, Sanitaryware and Facilities Management, the Al-Futtaim name spells quality & reliability.To provides administrative support to the maintenance operations and customer service by efficiently managing the call centre functions by:* Resolving and inputting client requests into tracking system according to established guidelines * Documenting all inquiries and service calls and assigns customer calls to Technicians * Following up and updating status of call in tracking systems* Maintaining maintenance of proper, accurate records, files, database * Recognising the image required as the 'front door' to the business* Establishing cordial relationship with clients and technical teams to provide excellent customer service |
RequirementsRequirementsThe applicant must be able to: * Convey information clearly and effectively in English language* Effectively handle multiple tasks in a fast paced environment* Identify problem issues and determine the appropriate course of action/redirection within department guidelines required to resolve issues* Resolve issues of conflict in a professional manner and to effectively diffuse irritated callers * Operate with the minimum of supervision and take initiative within delegated boundaries * Remain calm under pressure, command respect, has the confidence of colleague and can communicate effectively at all levels * Pursue high standards, embraces change, recognise and implement improvement opportunities and learn from experience |
About the CompanyAbout the CompanyEstablished in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt. The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Group’s continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery. The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Group’s belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility. |
This Position is closed or expired
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