Field Manager - Quality Assurance

Job description / Role

Field Manager - Quality Assurance - KSA WP

With more than 750 cafes, stores and restaurants the Alshaya Food division offers a range of roles for different hospitality backgrounds. Brands such as The Cheesecake Factory, Starbucks, P.F. Changs, Pizza Express and Shake Shack provide everything from quick service and casual up to fine dining. We launched 8 new brands across 2012 and 2013 and have more planned for 2014.

The Role:

You will plan, coordinate and direct the Starbucks division quality control program designed to ensure continuous quality consistency with established standards. You will achieve this by monitoring food flows and quality performance trends, auditing stores and suppliers, compiling records and interpreting experimental or analytical results. The job will be field based with the majority of the time being spent visiting stores and suppliers.

You will:

* Formulate and maintain quality control objectives complementary to corporate policies and goals
* Create and implement inspection criteria and procedures
* Create and implement product traceability inspection criteria and procedures
* Create and implement product FIFO (first in first out)/UBD (use by date) movements, inspection criteria and procedures
* Apply total quality management tools and approaches to analytical and reporting processes within each department
* Follow up and support brand teams in correcting opportunities highlighted by the external food safety audits.

Requirements

You will have/be:

* Excellent self management skills
* Minimum 3 years' work experience in food manufacturing industry
* An understanding of food safety programs, HACCP principles, inspection and audit programs
* An understanding of food safety and quality management systems like GFSI or ISO22001
* Restaurant experience is an advantage
* Excellent interpersonal, communication and analytical skills
* Ability to travel in KSA
* Degree in Food Science or related discipline
* Prefer someone with local experience in KSA.

About the Company

As a leading international franchise operator, with nearly 90 of the world’s most recognised brands in its portfolio, Alshaya Group brings great shopping, dining, leisure and hospitality experiences to millions of customers across the Middle East & North Africa, Russia, Turkey, Europe and beyond.

Alshaya Group is a dynamic multinational business and family owned enterprise with a consistent record of growth and innovation. For 35 years, Alshaya has been a pioneering force in brand franchising, using its exceptional knowledge and experience to expand at pace.

Our portfolio of well-loved international brands includes Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Pottery Barn, KidZania and, coming soon, Hampton by Hilton.

From one retail franchise store opened in Kuwait in 1983, Alshaya Group has consistently grown and diversified and today offers customers an unparalleled choice of brands across multiple sectors; Fashion & Footwear, Health & Beauty, Food, Optics, Pharmacy, Home Furnishings, Leisure & Entertainment, and Hotels. A diverse, skilled team of 53,000 people from 120 nationalities support more than 4,000 stores, cafes, restaurants and leisure destinations, a growing online business and a commitment to delivering great customer experiences.