| Field Service Engineer | |
| Executive Solutions Dubai, UAE Ref: HP031-151 |
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The RoleThe RolePrimary focus : Technical and product support primarily of Avionics related products for Emirates Airlines and additional customers in the United Arab Emirates region. Focus in acting as the organization's representative at the customers throughout UAE. Main organization’s products in support of Air Transport & Regional A/c. Additionally some business aviation support in-region may be required. Position is based in Dubai at Emirates Airlines facility. Will also support any additional and new customers in area on management request. This position includes Technical support (troubleshooting) spares availability, technical documentation, and all related activities to comply with customer operations, co-ordination with air-framers local representatives, SBUs and team members. Awareness of business opportunities and keeping informed CAL’s and EMEA Leadership. Coordinate necessary actions to fix customer support issues. Highlight any business/customer satisfaction issues and opportunities to designated CAL / CCT / EMEA leadership. |
RequirementsRequirementsKey Success Factors: Complete and comprehensive product knowledge and services. Improved customer satisfaction by gathering, understanding, acting on and positively influencing customer metrics. Maintain strong, positive relationships with organization’s Enterprises in the US. Responsible for driving and influencing product improvements, idea generation and creating business opportunities. Driving force/integral member of customer core team. Attributes/Skills Required/Sought: Serves as a mentor/role model in the application of experience and knowledge to identifying, responding to and satisfying customer needs. Is influential with customer management (listened to and has gained the respect of) in order to drive and maintain strong business relationships with organization and the customers. Can identify and completely understand the cost of errors and lost business opportunities and can subsequently drive change. Interacts easily and effectively with the customer and all organizational levels, exhibiting competence and credibility in all modes of communications (verbal, written, providing instruction, interpersonal). Communicates succinctly, builds relationships with customer management and effectively resolves conflicts exercising tact and diplomacy. Has the necessary investigative skills to understand and identify potential problems and associated liabilities. Able to read/understand/interpret technical documents. Tolerant of ambiguity, adaptable to change. Self-managing, self motivated, innovative, exercises initiative. While required to travel, is willing to travel worldwide. Demonstrated commitment to Six Sigma concepts. Experience/Education Required/Sought: Normally requires a Bachelors Degree in a technical discipline plus eight years of directly related experience, or in lieu of a formal education, fourteen years of directly related experience which yields an equivalent level of knowledge and abilities. Computer literacy a must. Fluency in English Language mandatory. |
About the CompanyAbout the CompanyAs an extension to ESR - Executive Search & Resource in the UK, Executive Solutions opened its doors to the UAE in 2006. Based in Dubai, Executive Solutions was formed as a niche organisation to provide boutique quality executive search services to organisations seeking key individuals to fulfill “mission critical” roles within their businesses. The cornerstone of our business proposition is that by focusing on low volume, high quality business we can provide our clients with absolute attention and professionalism. |
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