Field Service Engineer
Varian Medical Systems
In this position, you are responsible for service, test and maintain Varian Medical Systems equipment according to technical instructions and company guidelines to ensure that customers equipment operate efficiently.
Additionally, you perform emergency on site service interventions, to provide the highest level of customer satisfaction.
Service and maintain specific Varian Medical Systems products according to technical documentation provided, to ensure that customers have their equipment in perfect working condition at all times
Instruct customers in operation and maintenance of Varian products
Provide phone support / remote assistance to customers
Order spare parts for assigned customers including replenishing spare parts kits for warranty and contract customers
Advise customers in ordering spare parts or on service requests
Input detailed records of service visits into company information systems, including technical problems, actions taken and parts employed to correct these problems
Maintain up-to-date technical documentation
Maintain a high degree of professional knowledge and safety consciousness
Qualifications & Experience
Graduate of Technical Institute or University in electronics, electrical / biomedical engineering or related fields or equivalent education
Approx. 3 years experience in Field Service. Previous experience in radiotherapy service & support preferable
Knowledge of and sound professional technical experience with microcomputers / PC based systems
Sound understanding of customers and their requirements
Sound knowledge of processes and methods used in Medical Device Industries such as product specification, product developments / expansions and product security and safety.
Sound professional experience of electronic and electro mechanical engineering, testing equipment used for verification, checkout and calibration
Trained radiation and electrical safety preferable
Understanding of processes and systems to motivate and develop individuals
Fluency in the local language and in English, both written and spoken
Willing to travel 25% in the country and region
Willing to work normal and non-normal hours as required to support the customers
Basic understanding of commercial terms
Articulate and skilled in interpersonal communication
Ability to advise and counsel Junior Field Engineers in technical matters
Must be mature and tactful
If you are interested and feel qualified, please apply now online.
About the Company
About the Company
Varian Medical Systems, Inc., headquartered globally in Palo Alto, California, is the world's leading manufacturer of medical devices and software for treating cancer and other medical conditions with radiotherapy, radiosurgery, proton therapy, and brachytherapy. The company supplies informatics software for managing comprehensive cancer clinics, radiotherapy centers and medical oncology practices. Varian is a premier supplier of tubes and digital detectors for X-ray imaging in medical, scientific, and industrial applications and also supplies X-ray imaging products for cargo screening and industrial inspection.
More than 5,500 Varian Medical Systems medical linear accelerators are in service around the world.
Varian employees - 5100 employees worldwide in its 60 sales and support offices around the world.
In the Middle East, Varian has offices in Bahrain, Riyadh and Jeddah with almost 40 employees.