Field Service Representative

Ecolab (ECL)

Dammam, Saudi Arabia

Ref: HP117-129

Job description / Role

Employment: Full Time

Job Overview

Ecolab QSR is the premier supplier of cleaning and sanitation products, programs, training and services to the quick serve restaurant industry. The Field Service Representative (FSR) is responsible for partnering with our customers in an assigned territory, providing them with personal customer service and solutions for all of their cleaning and sanitation needs.

Main Responsibilities

Accountable for the achievement of sales, expense and customer visit frequency targets for assigned territory, as defined by regional plan.
Develop & enhance existing relationships with customers while working independently & maintaining own schedule.
Advise customers on quality assurance & conduct customer store visits to help maintain clean and sanitary establishments.
Provide food safety & sanitation advice, as well as education & training at store level.
Utilize problem-solving & trouble-shooting skills to install & maintain dispensing systems.
Maintain accurate customer service/activity records and provide monthly reporting.
Other duties as assigned.

Requirements

Qualificaitons
Arabic/English language is a must
Significant full-time professional experience in a food service, hospitality or grocery environment
Ability to lift / carry 23 kilos.
Availability for regular business travel
Must have the flexibility to handle emergency calls at night, during the weekends and on holidays based on customer needs
Bachelors degree preferred
2 or more years of field sales experience preferred
Excellent planning & organizational skills preferred
Strong relationship management capability with outstanding consulting skills preferred
Proven ability to deliver results & possess a strong competitive desire to become a top performer preferred
Mechanical skills with experience in mechanical installation and repair preferred preferred

About the Company

Every day, we make the world cleaner, safer and healthier – protecting people and vital resources. Ecolab is the global leader in water, hygiene and energy technologies and services. Around the world businesses in foodservice, food processing, hospitality, healthcare, industrial, and oil and gas markets choose Ecolab products and services to keep their environment clean and safe, operate efficiently and achieve sustainability goals. Our global workforce of over 44,000 employees is consistently delivering comprehensive solutions that meet the unique needs of our customers.

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