Field Service Representative

Rolls-Royce

Doha, Qatar

Ref: LP352-51

Job description / Role

Employment: Full Time

An exciting opportunity has arisen for an enthusiastic and dynamic individual to join the Rolls-Royce Middle East team, based in our Doha Field Service Office in Qatar, supporting our airline customers in the region.

The Rolls-Royce Doha Field Service Office is responsible for the operational support and delivery of Totalcare Services to Qatar Airways fleet of Rolls-Royce Trent powered aircraft.

Key responsibilities will include but are not limited to:

•Developing effective working relationship with the customer at all levels of the organisation.

•Providing 24-hour technical support to customers through on-site guidance in the operation, maintenance and logistical support of Company products, including troubleshooting and interpretation of technical instructions.

•Effectively communicating information on all aspects of the business affecting Customer Services in the field.

Requirements

•Educated to degree level, or equivalent, in Engineering, with at least five years working experience in the aero engine field, in powerplant engineering, line maintenance or an engine overhaul facility.

•Self-motivated and flexible, excellent communicator and the ability to work effectively as part of a small team.

•Excellent written, verbal and interpersonal communication skills are essential.
•Good IT skills.

•This position involves the requirement to be located primarily with an airline customer, but applicants must be willing to travel to different locations as may be required.

About the Company

Rolls-Royce is a global business providing integrated power systems for use on land, at sea and in the air. The Group has a balanced business portfolio with leading market positions.

Our name is one of our most valuable assets. It helps open doors, it attracts talented people, it differentiates us and it is a reassurance of trust in our technical capability.

Today, our brand means more than engineering excellence. It is a standard of quality across all our activities. Our brand guides our actions and behaviours and the way we present ourselves to the world as a leading-edge, international power-systems business.

It is at the heart of everything we do and everything we say. As a global company, active in 50 countries with governments, partners, customers and suppliers, having a strong, consistent brand is a great asset.

Great brands are driven by a powerful central organising thought.

\'To be Trusted to Deliver Excellence’ is our central organising thought. It is what we aspire to become. It is the embodiment of the promise we make to our customers. In today’s competitive environment, it is not enough to build great products: our customers are looking to us to deliver the best in service solutions. When we do, we build enduring relationships with our customers, partners and other stakeholders.

As the emphasis shifts towards transparency and high standards of governance and ethics, the integrity of our brand demonstrates our commitment to providing clean, affordable power to drive economic and social development in a responsible way.

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