Field Support Engineer

Job description / Role

Installation, service and maintenance of Varian Medical Systems Security and Inspection Products with limited supervision. Provides in co-operation with senior support engineers and / or the supervisor technical assistance on-site and / or by phone to customers to maintain a high quality performance of Varian Medical Systems products and Varian Medical Systems Service Europe.

Duties:
1. Install, maintain and repair Varian Medical Systems Security and Inspection Products with limited technical or direct supervision. Instruct customers in operation and maintenance of Varian Medical Systems Security and Inspection Products
2. Maintain customer confidence through technical expertise including efficient and effective troubleshooting. Act as a loyal representative of Varian Medical Systems, showing high confidence in the company and the company's products.
3. Provide phone support and troubleshooting directions to customers in close cooperation with specialists from other geographical areas.
4. Act as product service specialist. Bring safety problems and repetitive costly repair problems to the attention of senior support specialists and / or the local service manager.
5. Report his activity regularly on standard forms (i.e. service reports, weekly time sheets, expense reports, etc.) and prepare travel schedules in advance.
6. Correspond with customers concerning technical matters. Prepare special reports on customer remarks, sales prospects, competition information, etc..
7. Keep informed regarding all operating characteristics, design factors and technical performance of Varian Medical Systems Security and Inspection Products.
8. Maintain and permanently up-date his set of technical documentation.
9. Perform other duties as assigned.

Requirements

Graduate of technical institute or university in electronics, electrical engineering, mechatronics or related fields and 4 years of related experience or an equivalent combination of technical education and related experience. Must be mature and tactful, willing to travel extensively and willing to work normal and non-normal hours as required to support the products / customers. Fluency in English and the local language required. French is considered an asset.

Saudi National is a must.

About the Company

Varian Medical Systems, Inc., headquartered globally in Palo Alto, California, is the world's leading manufacturer of medical devices and software for treating cancer and other medical conditions with radiotherapy, radiosurgery, proton therapy, and brachytherapy. The company supplies informatics software for managing comprehensive cancer clinics, radiotherapy centers and medical oncology practices. Varian is a premier supplier of tubes and digital detectors for X-ray imaging in medical, scientific, and industrial applications and also supplies X-ray imaging products for cargo screening and industrial inspection.

More than 5,500 Varian Medical Systems medical linear accelerators are in service around the world. Varian employees - 5100 employees worldwide in its 60 sales and support offices around the world. In the Middle East, Varian has offices in Bahrain, Riyadh and Jeddah with almost 40 employees.