General Manager – Retail Sales

Job description / Role

Our Client is widely regarded as the busiest dealership in Kuwait. They pride themselves on delivering a first class service in every aspect. This group maintain an excellent reputation within the number of companies they trade in. They established themselves over 50 years ago and have expanded and diversified into the very reputable business they are today.

• Formulate the retail business strategic plans and budgets identifying the long term direction for the business in order achieve business results.
• Identify the strategic business and market trends, i.e. competitors and principals’ activities, customers’ behaviours, and ensure alignment of the various business components to these trends and formulate solutions to cope with market changes.
• Participate in due diligence in order to assess the business implications for mergers and acquisitions and recommend solutions.
• Plan and Direct marketing and commercial activities, such as pricing, product mix, promotions, advertising and sales targets so that agreed profit, sales and market share targets are achieved.
• Ensure an appropriate Customer Relationship Management (CRM) is implemented featuring service response based on customer input, one-to-one solutions to customers’ requirements, tracking clients’ account history and customer behavior trends to increase customer loyalty.
• Design and monitor implementation of the sales and delivery process and grooming of the sales teams in order to maximize the conversion of potential customers to sales.
• Ensure that showrooms and delivery centres are properly maintained and space is well allocated, and that appropriate model mix, colours and categories/types of vehicles and accessories are displayed.
• Ensure the highest level of professional standards at all customer contact points in order to achieve the target customer satisfaction index.
• Attend to and resolve escalated customer complaints and represent the business at senior level within the customer base to ensure its image is maintained and enhanced.
• Recommend the product mix and specs to the Senior Business Director for placing orders based on market analysis, customers’ preferences, projected sales volumes sales and optimum stock levels.
• Plan and direct the acquisition of new and management of existing facilities and equipment of retail sales to meet current and future business needs.
• Ensure staff compliance with the Group policies and procedures.
• Report periodically on the business performance to management, track business KPIs and budgets, review analysis of activities, costs, operations and sales and data forecasting to determine retail sales progress toward stated goals and objectives, operations cost effectiveness, reduce waste, and take corrective measures as necessary.
• Prepare the manpower budget pertaining to required staffing levels, training and development, internal mobility and succession.
• Identify objectives and KPIs, review the performance and potential of staff and make/approve decisions relating to appointment and termination, promotions and salary adjustments, disciplinary action, succession planning and development plans.
• Ensure increasing levels of employee satisfaction and improve the efficiency of manpower.
• Make requisite attempts to handle all grievances raised by subordinates in a prompt and effective manner.

Requirements

To be considered for this job:

• Bachelor Degree
• 19 Years’ experience
• Passionate
• Energetic
• Enthusiastic
• Driven
• Creative
• Detailed

About the Company

Aspiriti Recruitment specialises in:

• Automotive & Transport
• Industrial: Energy, HVAC, Manufacturing, Engineering
• Corporate: Finance, HR, IT, Marketing
• Digital & Marketing

We also offer career coaching, and cv writing.