General Manager

Job description / Role

General Manager - Dubai

Reporting to the Chief Operating Officer and you will be responsible to manage the business as a profit centre in order to deliver the agreed business objectives.

Key Tasks
- Provide inputs to the Chief Operating Officer in the formulation of long term business plans/strategy for the business in order to provide world class experience to the customers.
- Deliver the agreed business performance while continuously seeking to exceed it.
- Prepare annual business plans /budgets, specify goals and targets for each department and direct/coordinate the efforts of the Managers and monitor their performance.
- Take corrective action when needed.
- Deliver the agreed business performance while continuously seeking to exceed it.
- Provide leadership to ensure efficient and effective management of each of the departments (Operations, Marketing, Commercial, Finance & HR) to ensure optimum utilization of resources and increase productivity and minimize costs.
- Guide and assist managers in key operational issues covering planning, coordination, adherence to policies/targets etc.
- Ensure smooth, efficient and safe management of the cold side and warm side operations covering snow play area, ski training, ski slopes, penguin area, equipment handling etc. in order to provide a wonderful guest experience.
- Monitor outsourced operational areas (e.g. Security, Maintenance) to ensure their meeting contracted agreement/quality of service.
- Facilitate the development of marketing strategy that drives attendance and maximizes revenues.
- Monitor its implementation with the Marketing Manager. Ensure world class customer service experience.
- Work with Marketing Manager to ensure effective utilization of marketing budget spend on advertising, sales promotions/events, P.R., etc. resulting in business growth.
- Work with the Operations and Marketing Manager to ensure a dynamic and exciting programme of activities is maintained at all times that leads the market and creates high customer loyalty and strong word-of-mouth.
- Work closely with the F&B Manager in order to maximize profit potential in the Food & Beverage department.
- Continuously work on scanning for additional/new/relevant business areas and opportunities to maximize asset utilization.
- Ensure that the funds and physical assets of the business are safeguarded and administered.
- Direct the financial management function to ensure control over expenses and initiate cost saving measures.
- Ensure the business meets all company reporting requirements and operating policies and procedures.
- Work with H.R. to ensure the business is staffed by competent personnel.
- Ensure adequate training and motivation of the staff.
- Take personal interest in the development of Managers and Staff.
- Manage the process of additions, changes & upgrade to the facilities including preparing studies and reports, obtaining requisite approvals (internal/external), setting up of systems procedures and all other related actions.
- Be responsible for all government relations, setting up all required security systems and procedures including arrangements with necessary civil and medical authorities, and for obtaining and maintaining all operating approvals for the opening and on-going operations of the business facility.
- Direct the activity of identifying new avenues to increase revenues on a continuous basis.
- Keep the Senior Management informed about the operational results, profitability and any major development impacting the business.
- Communicate corporate guidelines, business plans, policies and procedures and authority limits to all concerned and ensure their compliance
- Keep abreast of competition, international trends/developments in the business and circulate reports, as needed.
- Visit exhibitions/trade shows to keep up-to date.

Requirements

- 10 years of progressive experience culminating in having had full P & L responsibility for a medium sized business as a profit centre head with a demonstrable track record of achievement
- Experience in FEC /Amusement Park/ Leisure Attractions / Facilities management. Ski Resort management is desirable
- Should possess excellent communication/ interpersonal skills and capability to lead a team of managers.
- Capability to develop excellent contracts with local authorities, large corporate (potential sponsors) and business associates to further business interests
- Crisis management capability.
- Must be service oriented and passionate about delivering a quality guest experience.

Fully accountable for:
- Gross sales and Ebitda performance.
- Capital investment
- Setting budgets
- Financial reporting to all levels of the business.

About the Company

Budge is a leading professional Recruitment and HR Consultancy covering the Construction, Real Estate and Asset Management Sectors in the UAE and across the GCC. Established in 2003 with offices in both the UK and Dubai, we apply nearly 15 years of local knowledge working with experienced consultants and an unparalleled network of clients and applicants from around the world, bringing you a refreshing approach to recruitment.

Our specialist consultants act for every class of organisation including investment funds, developers, consultants, contractors and specialist sub-contractors. We are the preferred supplier for a number of world renowned organisations both in the UK and Middle East.

Budge is a privately owned company that prides itself in offering a complete and professional solution to like-minded organisations across the globe.