Ground Handling Resource Specialist

Qatar Airways
Doha, Qatar

Ref: GP388-460
Qatar Airways

The Role

The Role

-Globally at each Qatar Airway Station determine both the routine and non-routine out sourced services required to support Qatar Airways (and its subsidiaries) airport centred ground services operations.
-Source from internal and external sources potential service providers.
-As subject expert liaise with Procurement Department and Contracts Department to provide a location and function specific tender(s).
-Provide senior management with base cost analysis and determine if tactical or strategic negotiating positions exist.
-Manage existing contracts to their renewal, expiry and change to cost or service level basis.Provide to global Airport station managers (ASMs) and City Business Finance Officers (BFO) direction and or interpretations on contractual issues.
-Interprets ground handling agreements to price, cost and prepares company required financial and contracting documents and assures conformity to policy and procedures.
-This position at the direction of senior management may enter into initial negotiations.
-Develops with Ground Services Regional Out Station Managers on managing service level agreements (SLA).
- Identifies performance trends and escalates to Ground Services Senior Management. Maximise off-line ground service resources to support Diversions and Emergency Events.
-Researches key business indicators (currency, CPI, Labour costs) to verify and or identify cost vs service level trends

-Assist and advise Operational Control Center (OCC) in obtaining off line resources during diversion and emergency events or clarify capabilities at on line airports to various types of aircraft.
-Assist and advise Qatar Airways Executive Jet in obtaining services and resources
-Assist and advise Qatar Airways ATM (Flt ops) on Alternate airport capabilities
-Take responsibility for own ongoing personal development and growth of expertise.
-Train and develop other employees, for proper succession planning and risk management.
-Assist in the response to any emergency or a major operational disruption affecting Qatar Airways or its subsidiaries, including support of the Qatar Airways Special Assistance Program.
-Train Qatari staff in the duties above.
-Perform other department duties related to his/her position as directed by the Head of the Department




-Post high school training (apprentice, certificate)
-Minimum of 5 years of Airport Operations experience.
-Working knowledge of Ground Handling Agreements, IATA

-5-10 years of Airport operations or Ground Handler at supervisory levels
-Demonstrated Negotiation skills and Procurement/Contract Administration

Demonstrated Administrative and Business AccumenAirport Operations in any capacity.
Commercial negotiation preparations and planning

Interpersonal skills to equal and higher management levelsHigh volume airport (Hub) operations experience.

Job Specific Skills:

Competent with IATA Standard Ground Handling Agreements
Ability to delegate work, set clear direction and manage workflow.
Strong mentoring and coaching skills.
Ability to train and develop subordinate's skills.
Ability to foster teamwork among team members.

Judgement & Analysis
Decision Making
Problem Solving
Business Acumen

How To Apply

Please apply online.

About the Company

About the Company

Welcome to a world of growing opportunities.

Qatar Airways is the national carrier of the State of Qatar. Our global network now sees us flying to over 100 destinations worldwide and operating some of the youngest fleets in the sky. We are home to over 150 nationalities.

Our mission is to deliver Excellence in Everything We Do. For us, that means we focus on the customers who fly with us. We understand that our customers choose to fly with us because we care for them. We know that every time we fly, we carry the hopes and dreams of our customers. Similarly we consider the hopes and dreams of our people. Our success is due to our leadership and the employment of high quality people who will enjoy living and working in Doha, Qatar.

Qatar is a rising economic powerhouse and is fast establishing itself as one of the world’s newest and most vibrant hubs. Qatar prides itself on its technological advances as well as its educational and research facilities. It is rapidly becoming home to more expatriates and international businesses, as well as world-renowned 5-star hotels, spas and resorts. The city boasts the best in shopping, sports activities and has been host to many high profile international events.

As the Airline of the Year 2011 and the only 5-star airline in the Middle East, the opportunities for career diversity, professional development opportunities to further your careers within the organisation are almost limitless. We truly believe that life is a journey, not a destination; therefore we help our people to realise all that they can be.

Join one of the fastest growing airlines with an ever-expanding global network.

If you wish to find out more about the Qatar Airways Group of companies and what we have to offer, then please visit our website.
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