Guest Relation Officer – Al Futtaim Honda

Job description / Role

Al-Futtaim Honda, part of the Automotive Division of Al-Futtaim Group, is the sole distributor for Honda vehicles, pre-owned cars, motorcycles, marine engines, power products and parts. Recognized as one of the largest independent Honda distribution companies in the world.

Al-Futtaim Honda is supported by a network of 10 modern showrooms and 11 aftersales facilities located across the UAE. The flagship Honda Dubai Festival City showroom was officially confirmed by Honda as the largest Honda showroom in the world.

We are looking to recruit a Guest Relations Officer to work in Sharjah. Your role will include the following:

* Handling all incoming telephone communications, noting reasons for call and forwarding to relevant team members, subject to availability
* Providing excellent customer service as per company policy and procedures
* Resolving customer queries promptly, within company guidelines, before escalating to higher level if necessary
* Attending to customer needs, understand their requirements so that maximum number of enquiries are handled quickly and forwarded on responsibly
* Logging calls (including time, date and caller details)
* Maintaining an up to date knowledge of personnel and procedures
* Dealing with 'drop in' customers as quickly and proficiently as possible, by coordinating with employees and customers

Requirements

The ideal candidate will have the following experience:

* Strong English communication skills
* 1-2 years experience of previous Reception duties or customer service
* Excellent telephone manner
* Proactive, hardworking, motivated approach
* An understanding of IT systems would be advantageous

About the Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise. Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region. Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.

The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario. The Groups continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.

The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy. This, linked with the Groups belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.